Resetting Aspire S7-391 to factory settings

MTonseth

My Aspire S7 came with Windows 8.1 pre-installed. When Microsoft released Windows 10 and offered everyone to upgrade for free, I accepted. At the time, I wasn't aware that the S7 didn't support Win10, but it all went smoothly and worked just fine - right up until the latest update (1803). Then everything crashed, and it wouldn't even let me roll back to the previous version. So, here I am, stuck. The Microsoft help desk have been amazing - truly above and beyond - in their efforts to help me. However, even they seem unable to resolve the issue and are advising me to try going back to Win 8.1 again. Problem is, the computer wasn't delivered with any reset-tools. No optical media or links to any sort of downloads. So, what do I do? Is there any way to get back to square one? 

christy1

Hi, there will be internal partition for reset.try the below steps.

1. Navigate to Settings. ...
2. Select "Update & security"
3. Click Recovery in the left pane. ...
4. Click Get started under Reset this PC.
5. Click "Remove everything,"

 by this you will loose everything from the unit like data,doc,pics etc. make sure you take the backup and then do the following steps.