Acer predator helios 300 random shutdowns when unplugged

Options
James1234
James1234 Member Posts: 3 New User
edited November 2023 in 2018 Archives
I have had the acer predator helios 300 for a little over a month now and It is randomly shutting down when unplugged not bsod just powering off anybody know how to help I have tried the battery reset but nothing.

Answers

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    You shouldnt post your serial number.

    Also what model is this?
    Have you updated BIOs?
    You could also try the pin hole reset at the bottom of the laptop and hold it down for 40 seconds
    - Hotel Hero
  • James1234
    James1234 Member Posts: 3 New User
    Options
    The model is Predator G3-571
    I have updated the bios
    And I have tried the pinhole reset but not for 40 seconds so I will try that

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    James1234 said:
    The model is Predator G3-571
    I have updated the bios
    And I have tried the pinhole reset but not for 40 seconds so I will try that

    Sounds good, let me know results.
    - Hotel Hero
  • James1234
    James1234 Member Posts: 3 New User
    edited August 2018
    Options
    I have tried it but it has resumed the random shutdowns.  I may have to call the support number thanks for your help though.