Spin 5 513-52N screen sometimes does not turn on after sleep

sksksk
sksksk Member Posts: 2 New User
edited November 2023 in 2019 Archives
hi

i have latest bios etc.
i have turned off all sleep options in Windows 10 (1803), as well as intel display driver power management.
the notebook, when screen is opened, it stays up just fine for hours.
but when i close the notebook, after a while, sometimes (1 out of 3) screen does not turn on.
the only way out is long-pressing power button to reboot.

this is really annoying.  does anyone have a tip how to disable screen going sleep?


Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    sksksk 
    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    In some cases Windows 10 (OS 1709) does not resume from sleep mode with a key press or mouse click. Previous versions of Windows only required one key press or mouse click to wake the system. You can wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    Try to Disable Hibernation
    Press the Windows key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    If the issue persists, please uninstall and reinstall the graphics adapter from device manager.
    Press the Windows key and the letter X on your keyboard and then click Device Manager. In the Device Manager, expand Display adapters.
    Right-click on the graphics card entry and then click Uninstall device option.  When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.
    You can also download and install the VGA driver from this weblink : Download

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    sksksk 
    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    In some cases Windows 10 (OS 1709) does not resume from sleep mode with a key press or mouse click. Previous versions of Windows only required one key press or mouse click to wake the system. You can wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    Try to Disable Hibernation
    Press the Windows key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    If the issue persists, please uninstall and reinstall the graphics adapter from device manager.
    Press the Windows key and the letter X on your keyboard and then click Device Manager. In the Device Manager, expand Display adapters.
    Right-click on the graphics card entry and then click Uninstall device option.  When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.
    You can also download and install the VGA driver from this weblink : Download

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • gswott
    gswott Member Posts: 2 New User
    Go to Device manager, double click on firmware, double click on Acer firmware and Update Firmware driver.
    Originally 1.08, updated to 1.11.

    I was almost going to leave all my power and sleep settings to Never, which is another option.

    Good luck and All the Best



  • gswott
    gswott Member Posts: 2 New User
    gswott said:
    Go to Device manager, double click on firmware, double click on Acer firmware and Update Firmware driver.
    Originally 1.08, updated to 1.11.

    I was almost going to leave all my power and sleep settings to Never, which is another option.

    Good luck and All the Best



    Sorry it doesn't seem to work when away more than a few minutes.