ChromeBook R13 (NX.GL4SA.001­C77) DC Power Jack Loose

barnesc
barnesc Member Posts: 3 New User
edited November 2023 in 2018 Archives
I have an 18 month old R13 and the DC Power Jack connection is loose, sometimes the device does not charge. Is this covered by Warranty in Australia, surely the device should be durable to last 18 months.

Answers

  • barnesc
    barnesc Member Posts: 3 New User
    Serial Number (First Ten Characters only) NXGL4SA001
  • billsey
    billsey ACE Posts: 31,700 Trailblazer
    Likely not covered since there is no good way to show you haven't damaged the port. Does it seem like the jack has come loose from the motherboard or is the barrel just stretched? You can sometimes also see this type of symptom when the center pin gets broken off short.
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  • barnesc
    barnesc Member Posts: 3 New User
    It seems like the barrel is just stretched.
  • billsey
    billsey ACE Posts: 31,700 Trailblazer
    So a little side pressure should give you a good connection for charging. Not really a solution, but a test to make sure that's the only issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.