Black screen problem

shelton
shelton Member Posts: 3 New User
edited November 2023 in 2018 Archives
I am using acer nitro 5 i5 8300h 4gb ram i have an issue while  using laptop it turn into black screen but i can access the mouse and  keyboard. In keyboard CAPSLOCK AND NUMLK on and off can be display in the black screen  but windows screen is not displaying but this not frequently occur it occur some time

Best Answers

  • Rudy21
    Rudy21 ACE Posts: 1,788 Pathfinder
    Answer ✓
    Hi @shelton

    First restart the device and please try to re-install graphic drivers from device manager. Once the drivers are uninstalled restart the unit to take the effect.
    Click on 'Yes' to accept my comment as answer
  • Rudy21
    Rudy21 ACE Posts: 1,788 Pathfinder
    edited August 2018 Answer ✓
    Hi @shelton

    Its NVIDIA drivers.
    Click on 'Yes' to accept my comment as answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,788 Pathfinder
    Answer ✓
    Hi @shelton

    First restart the device and please try to re-install graphic drivers from device manager. Once the drivers are uninstalled restart the unit to take the effect.
    Click on 'Yes' to accept my comment as answer
  • shelton
    shelton Member Posts: 3 New User
    edited August 2018
    if i press alt+ctrl+del i cant see the task manager popup in this i can able to move mouse and also access the keyboard
  • shelton
    shelton Member Posts: 3 New User
    which graphical drive intel or nvidia?
  • Rudy21
    Rudy21 ACE Posts: 1,788 Pathfinder
    edited August 2018 Answer ✓
    Hi @shelton

    Its NVIDIA drivers.
    Click on 'Yes' to accept my comment as answer