How do I update my graphics driver for my Acer Aspire E5-571?

Nwott

So ever since the first Windows 10 update rolled out, my computer hasn't been able to run games as fast as it used to. I contacted a game support place and they said to update my graphics drivers, so I found the one that matched my processor (Intel i5-5200U) and my integrated graphics (Intel HD Graphics 5500) and it keeps giving me an error message saying:

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Balatekie

Hi Nwott, Intel’s graphics drivers will refuse to install on some computers, even if they use Intel graphics chips. If you see this error message, your computer manufacturer wants you to install drivers from their website, not directly from Intel. But there’s a way to bypass this message and install the Intel drivers anyway.

To do this, you’ll just be installing the Intel drivers manually via the Device Manager instead of using the nice installer package. This is only necessary the first time you do this, and you’ll be able to install Intel’s drivers normally in the future.

First, you’ll need to download the graphics drivers you want to use from Intel. Download the .zip version of the package instead of the .exe version from Intel’s website.

Extract the downloaded zip file to a folder on your system. You can do this just by right-clicking the zip file and selecting “Extract All”, or with your favorite file extraction utility. 

Before you continue, you should tell Windows to show file name extensions, if you haven’t done so previously. This will make it easier to find important files later in the process. On Windows 10, open File Explorer, click the “View” tab on the ribbon bar, and check the “File name extensions” box under Show/hide. On Windows 7, open Windows Explorer and click Organize > Folder and search options > View. Uncheck the “Hide extensions for known file types” box and click “OK”.

Next, you’ll need to open the Device Manager. On Windows 10, right-click the Start button or press Windows+X on your keyboard and click “Device Manager”. On Windows 7, press Windows+R, type “devmgmt.msc”, and press Enter.

Expand the “Display adapters” section in the Device Manager, right-click the “Intel(R) HD Graphics” device, and select “Properties”.

Click the “Driver” tab in the properties window and click the “Update Driver” button.

Click “Browse my computer for driver software” here.

Click “Let me pick from a list of available drivers on my computer”. (Don’t click the “Browse” button near the top of the window.)

Click the “Have Disk” button at the bottom right corner of the window.

Click the “Browse” button in the Install From Disk window.

Navigate to the folder where you extracted the driver and double-click the “Graphics” subfolder inside it.

Double-click the “igdlh64.inf” file if you’re using a 64-bit version of Windows, or double-click the “igdlh32.inf” file if you’re using a 32-bit version of Windows.

Intel could change the name of this file in future versions of the graphics driver. If you don’t see the above .inf file, look in the Graphics subfolder for something ending in “.inf” and choose the one with 64 or 32 in its name, depending on which version of Windows you’re using.

Click “OK” and you’ll see the Intel driver you selected appear as the only option in the list of available drivers. Click the “Next” button to install it.

Windows will install the driver and let you know when it’s done. We recommend restarting your PC to ensure the driver is completely installed.

In the extremely unlikely event that you experience problems with the new Intel graphics drivers, you can head to your computer manufacturer’s support site (again, in my case, that’d be HP), download the most recent graphics drivers they recommend for your hardware, and install them on your PC to get the “manufacturer-supported” drivers back.

You Can Now Easily Install Drivers From Intel

You only have to go through the above process once. Once the standard Intel drivers are installed, you can download new drivers from the Intel website and install them directly on top of your current drivers just by running the standard .exe installer.

Balatekie

Nwott said:

Woah, that worked! Thanks so much!

I am glad that it worked!. You are welcome and thank you for sharing the result. 

Balatekie

Hi Nwott, Intel’s graphics drivers will refuse to install on some computers, even if they use Intel graphics chips. If you see this error message, your computer manufacturer wants you to install drivers from their website, not directly from Intel. But there’s a way to bypass this message and install the Intel drivers anyway.

To do this, you’ll just be installing the Intel drivers manually via the Device Manager instead of using the nice installer package. This is only necessary the first time you do this, and you’ll be able to install Intel’s drivers normally in the future.

First, you’ll need to download the graphics drivers you want to use from Intel. Download the .zip version of the package instead of the .exe version from Intel’s website.

Extract the downloaded zip file to a folder on your system. You can do this just by right-clicking the zip file and selecting “Extract All”, or with your favorite file extraction utility. 

Before you continue, you should tell Windows to show file name extensions, if you haven’t done so previously. This will make it easier to find important files later in the process. On Windows 10, open File Explorer, click the “View” tab on the ribbon bar, and check the “File name extensions” box under Show/hide. On Windows 7, open Windows Explorer and click Organize > Folder and search options > View. Uncheck the “Hide extensions for known file types” box and click “OK”.

Next, you’ll need to open the Device Manager. On Windows 10, right-click the Start button or press Windows+X on your keyboard and click “Device Manager”. On Windows 7, press Windows+R, type “devmgmt.msc”, and press Enter.

Expand the “Display adapters” section in the Device Manager, right-click the “Intel(R) HD Graphics” device, and select “Properties”.

Click the “Driver” tab in the properties window and click the “Update Driver” button.

Click “Browse my computer for driver software” here.

Click “Let me pick from a list of available drivers on my computer”. (Don’t click the “Browse” button near the top of the window.)

Click the “Have Disk” button at the bottom right corner of the window.

Click the “Browse” button in the Install From Disk window.

Navigate to the folder where you extracted the driver and double-click the “Graphics” subfolder inside it.

Double-click the “igdlh64.inf” file if you’re using a 64-bit version of Windows, or double-click the “igdlh32.inf” file if you’re using a 32-bit version of Windows.

Intel could change the name of this file in future versions of the graphics driver. If you don’t see the above .inf file, look in the Graphics subfolder for something ending in “.inf” and choose the one with 64 or 32 in its name, depending on which version of Windows you’re using.

Click “OK” and you’ll see the Intel driver you selected appear as the only option in the list of available drivers. Click the “Next” button to install it.

Windows will install the driver and let you know when it’s done. We recommend restarting your PC to ensure the driver is completely installed.

In the extremely unlikely event that you experience problems with the new Intel graphics drivers, you can head to your computer manufacturer’s support site (again, in my case, that’d be HP), download the most recent graphics drivers they recommend for your hardware, and install them on your PC to get the “manufacturer-supported” drivers back.

You Can Now Easily Install Drivers From Intel

You only have to go through the above process once. Once the standard Intel drivers are installed, you can download new drivers from the Intel website and install them directly on top of your current drivers just by running the standard .exe installer.

Nwott

Woah, that worked! Thanks so much!

Balatekie

Nwott said:

Woah, that worked! Thanks so much!

I am glad that it worked!. You are welcome and thank you for sharing the result.