acer v5 hangs with black screen when trying alt f10

fishyplace
fishyplace Member Posts: 2 New User
edited August 2023 in 2018 Archives
hi
could anyone help me with this..i have an acer v5 and when I try to go into recovery mode with alt f10 I get a black screen with a tiny white square at the top left...the computer hangs right there and will not do anything else...any help appreciated..

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi @fishyplace

    Is the unit booting. If yes, then try to use Acer recovery management or acer care center to reload the operating system.

    Link: https://us.answers.acer.com/app/answers/detail/a_id/37335

    Link: https://us.answers.acer.com/app/answers/detail/a_id/34575#_ga=2.29615479.938965035.1533584743-719601989.1533584743
    Click on 'Yes' to accept my comment as answer
  • What is the model of your notebook? Check the d2drecovery feature is active on bios!
    To do this, turn on the notebook and immediately press f2 and turn on the d2drecovery feature; press f10 to save on exit and immediately press alt + f10!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • fishyplace
    fishyplace Member Posts: 2 New User
    d2d was enabled already..alt f10 produced same problem..locked up on black screen when trying to enter recovery...
  • Does the computer usually go into windows? If you enter, do the following: enter windows normally; then click Restart with the shift button pressed until you see some recovery screens! ]
    If you can not get into windows, we can create a media with windows 10 on the pendrive! Please try this option sooner!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi @fishyplace

    if the device boots in then please try to create a recovery media using acer care center or acer recovery management. Creating this not only helps to resolve this issue, but this also helps in future.
    Click on 'Yes' to accept my comment as answer