Black screen on booting Acer Aspire E15 E5-575G-51W

I have a problem with my Acer Aspire E15. When I power it on the fans starts to spin and the power comes on. The screen however stay black with some light flickering. After a few seconds the fans stop to spin and you only hear a light clicking sound. (the power is still on). The charger works fine. After doing hard resets and trying to boot up several times (usually hours of repeat) the computer randomly boots and then everything works perfectly until the next time the laptop is turned off. Plugging in a seperate monitor does not work either. I wonder if anyone else have had this same problem and if theres a known solution for it. My own suspicion is that its a hardware issue, but I dont really know too much. Thank you in advance!

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Commodore_1995#

Is the Acer logo displayed? Only windows not initialized? Did you upgrade the bios of the notebook?

Before answering, try doing a power reset and see if it works! Do as follows: unplug the notebook from the power, unplug the battery and press the power button for thirty seconds and then turn it on again and try it!

Try disabling quick startup of the power options and see if the problem remains!

Philip1238

egydiocoelho said:

Is the Acer logo displayed? Only windows not initialized? Did you upgrade the bios of the notebook?
Before answering, try doing a power reset and see if it works! Do as follows: unplug the notebook from the power, unplug the battery and press the power button for thirty seconds and then turn it on again and try it!
Try disabling quick startup of the power options and see if the problem remains!

Thank you for the quick reply! The acer logo is not displayed on the screen, it's compleatly black with just some light flickering. I can't remove the battery from this laptop, but I have tried to drain it compleatly and holding down the power button for longer periods, and used power resets. I cant access any bios information or settings when its not starting. I also previously tried to diable the quick startup without any effect.

Commodore_1995#

Make sure that by changing the slot RAM, the problem remains or test with another identical one! If you have two ram memories, take one test and change position and test and then test with the other to see if any of them are having problems!

Image: https://us.v-cdn.net/6029997/uploads/editor/jm/sv2sr51k9nuc.png

Philip1238

egydiocoelho said:

Make sure that by changing the slot RAM, the problem remains or test with another identical one! If you have two ram memories, take one test and change position and test and then test with the other to see if any of them are having problems!This did not work as well.. I handed it to a friend who checked it internally and said that a probable cause is the sensor telling the laptop the lid is closed even though it's not.. couldn't give a good way to repair though so maybe the computer is gone if there's no affordable fix

Commodore_1995#

Because the battery is internal, try this: turn off the notebook and turn it to find a hole that resets its internal battery! There's a battery symbol next to that button! Press it for ten seconds and then leave the notebook off for five minutes and try it! Also check that all the screws of the lower case are securely fixed, as according to your friend there is a button that identifies whether the notebook is open or not! This button is for battery reset!

This button is in this region of the second photo!

Image: https://us.v-cdn.net/6029997/uploads/editor/hd/ob922tvrggrc.png

Philip1238

egydiocoelho said:

Because the battery is internal, try this: turn off the notebook and turn it to find a hole that resets its internal battery! There's a battery symbol next to that button! Press it for ten seconds and then leave the notebook off for five minutes and try it! Also check that all the screws of the lower case are securely fixed, as according to your friend there is a button that identifies whether the notebook is open or not! This button is for battery reset!
This button is in this region of the second photo!

Tried that too I'm afraid. Because I'm not that knowledgeable maybe I was unclear. I think he ment the magnetic "button" or something that when closing the lid of the laptop tells the motherboard that it's closed and prevents it's from starting. One magnet located in the lid and one near the touchpad. Annoying because the rest of the hardware seem to work perfectly. I don't know if there's any fixes for this problem? I really appreciate the effort by the way!

Commodore_1995#

If he thinks the problem might be this, ask him to disconnect the mouse from the notebook and plug it in with a usb! You can also reset the bios by removing the rtc battery from the motherboard and see if that works!

Image: https://us.v-cdn.net/6029997/uploads/editor/hm/ntii9r1pci85.png

Commodore_1995#

This magnet your friend refers to is usually located at the top left of the monitor and at the bottom left of the mouse! It be correct when it says that this magnet informs if the screen is closed or not! That's why, perhaps removing the mouse to test, might solve it!

yeisson335

Hi, the same thing is happening to me. you had a solution for this problem. Thank you

Василий

I have the same problem with the laptop if the recipient can solve write me please, I don’t have the opportunity to do repairs

Commodore_1995#

@yeisson335 and @VasilyIdeally, you create a new topic by clicking Ask a question! Add me by placing a @!

Василий

I can’t create a new topic because the translator doesn’t understand very well what I’m writing, it’s a long time to translate so that you understand me

Василий

I had such a problem after installing ssd NVMe m2, copied the Windows on it and formatted the HDD, the laptop worked well for 3 days and then just turned off and I couldn’t turn it on

Ssd NVMe replaced with sata m2, installed Windows again and thought that everything was fixed but when you go to sleep mode, the screen does not get out, the screen does not turn on

Several times I restart with the power button, the laptop turns on, it works without problems until I turn on the sleep mode again

Commodore_1995#

What is the exact model of your notebook? Example an515-51-75kz! Have you tried updating the drivers on the intel and nvidia websites and also tried updating the uefi firmware?