Nitro 5 AN515-51-74U4 infinate loop
I'd like to thank Acer support for taking it's sweet time getting me the USB recovery software for my son's Nitro 5... because of the unacceptable length of time it took, I now cannot take the computer back to my point of sale for an exchange/refund.
We received it June 28th. My son used it for 2 weeks and after a Windows update, it went into an infinite update loop. After contacting Acer support, they said we would get the recovery software in 7-10 business days. After 12 business days and another very uninpressed call with Acer support (again), we finally got the recovery software only to find it did not resolve anything. Now, it's past it period where I can take this back and have to rely on Acer support to repair this (with little to no assurances or confidence). I'm now working through a local professional computer company to resolve this and will be an additional $250 in the hole ontop of the price of the computer... not impressed by either Acer and its support.
After reading forums regarding this issue, my question is, how can a company who knows of these flaws continue, in good conscience, produce this level of garbage? I would truely appreciate an actual answer and not the usual company tow the line response of "we're sorry for your inconvenience"; I got enough of that insincere **** from Acer support.
