How do I get into my computer?

jess123
jess123 Member Posts: 7 New User
edited November 2023 in 2018 Archives
My swift 1 did updates this morning and now it won't let me in using my finger ID or password. It says I need to use my PIN number, but I can' because it says that it has not been set up yet.

Answers

  • Click on sign-in options and then select password!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • jess123
    jess123 Member Posts: 7 New User
    It only gives me option of finger id and PIN number
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi, 
    Have you set the pin number for the unit? if so use pin to login and change the computer password. If not you will have to do a reset of the unit. 

    * Hold the shift key and click the power button on the login screen.->click on Trouble shoot ->reset this PC.

     "Remove everything”.  these options will return settings to their defaults and all apps will be uninstalled.

    *If you chose to remove everything, you will be asked to “Just remove my files" -> hit reset.

    Accept if its Helpful.   B)
  • jess123
    jess123 Member Posts: 7 New User
    What if this does not work?
  • Did you try using your finger? Or does not your notebook have this drive?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    jess123 said:
    What if this does not work?

    Hi,
    Internal Reset will work in above steps. if not then we can try to do a reset with recovery cd
    Accept if its Helpful.   B)