Thumb drive with MS docs will not open on my Acer 15 Chromebook

jimmy3
jimmy3 Member Posts: 1 New User
edited November 2023 in 2018 Archives
I downloaded a ton of word, excel and blueprints onto multiple USB thumb drives.  When I travel and need to plug in a thumb drive to get access to a documents or a spreadsheet, my Acer 15 Chromebook will NOT open the document, etc.   I cannot work like this.  I need immediate solution to this problem.  Thanks, jimmy3 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi @jimmy3

    Make sure you have these extensions ( Google docs, Google sheets, Google docs offline etc..,) enabled in your chromebook. You can check if these are already enabled or disabled by clicking the 3 dots on the top right corner of your browser and click on more tools and followed by extensions.

    You would see a toggle like switch to enable or disable these, if any one of these are disabled then please enable them. Once after you plug in the USB drive simply open the file and use it. If you get any error please share the screenshot of it.
    Click on 'Yes' to accept my comment as answer
  • billsey
    billsey ACE Posts: 35,102 Trailblazer
    Have you installed the Chrome versions of Word, Excel, etc.? As Rudy21 said you can try the Google equivalents, but the Microsoft apps will be more compatible.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.