No sound output

Rakz
Rakz Member Posts: 7

Tinkerer

edited August 2023 in 2018 Archives
hi..i m using aspire E1-431 i got a porblem on my speaker "No speakers or headphones are plugged in" i have tired many drivers nd chaged os to but problem not sloved...And in device manager i saw many yellow exclamatory mark in PCI device and high definition audio bus pls hlp to slove it

Answers

  • You can search the drivers on the Acer website or by using the driverbooster program! Surely this is a driver problem!
    After using the driverbooster, connect the headset, go to control panel, hd realtek audio manager and on analog click on black to enable the headset!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi @Rakz

    Please answer below questions to help you 

    > what is the current OS installed? 

    > Do you get any sound output using headsets

    > Have you tried installing the actual drivers for the device.?


    Click on 'Yes' to accept my comment as answer
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    You can search the drivers on the Acer website or by using the driverbooster program! Surely this is a driver problem!
    After using the driverbooster, connect the headset, go to control panel, hd realtek audio manager and on analog click on black to enable the headset!
    my speakers itself not working...
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    Rudy21 said:
    Hi @Rakz

    Please answer below questions to help you 

    > what is the current OS installed? 

    > Do you get any sound output using headsets

    > Have you tried installing the actual drivers for the device.?


    i m using win8.1

     No sounds i get in headset nd my lap speaker also

    yup i have tried....i have downloaded drivers from acer website..
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Rakz

    Well it looks like the speakers itself has gone bad. If you think your device is under warranty please contact acer support for warranty help.
    Click on 'Yes' to accept my comment as answer
  • Show the device manager which drivers are in trouble and hit a photo! I recommend using the driverbooster in cases like yours just so he finds these troublesome drivers and update them! Then uninstall the driverbooster!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    Show the device manager which drivers are in trouble and hit a photo! I recommend using the driverbooster in cases like yours just so he finds these troublesome drivers and update them! Then uninstall the driverbooster!
    Show the device manager which drivers are in trouble and hit a photo! I recommend using the driverbooster in cases like yours just so he finds these troublesome drivers and update them! Then uninstall the driverbooster!
    i have tried driver boster but no drivers abt audio..
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2018
    Did you use the driverbooster and did he find any drivers? If not, try the following: go to the device manager and copy the idhardware in google as in the picture! Have you tried using the acer driver?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Unknown
    edited July 2018
    This content has been removed.
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    Did you use the driverbooster and did he find any drivers? If not, try the following: go to the device manager and copy the idhardware in google as in the picture! Have you tried using the acer driver?
    Nope i didt find any thing in google by the id....no search results its shows
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2018
    Try the following: Download the realtek driver from the Acer website! This model uses realtek sound card! Download this link https://www.acer.com/ac/pt/BR/content/support-product/4085?b=1
    If it does not work you can do a system restore by pressing f2 when turning on the notebook and activating the d2drecovery function! After that, save on exit and press alt + f10!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    Try the following: Download the realtek driver from the Acer website! This model uses realtek sound card! Download this link https://www.acer.com/ac/pt/BR/content/support-product/4085?b=1
    If it does not work you can do a system restore by pressing f2 when turning on the notebook and activating the d2drecovery function! After that, save on exit and press alt + f10!
    i have reinstld the os itself do u have any other....and say how to uninstall all unknown drivers...
  • Try to uninstall by deleting the driver from the device manager and restart!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rakz
    Rakz Member Posts: 7

    Tinkerer

    i m askng abt these unkwn drivers....i cant del it 
  • Try to do a system restore as I indicated in the step above and see if it solves!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)