Touchscreen not working after windows 10 upgrade in S7-392

chandangupta30
chandangupta30 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Troubleshooting Steps
1. HID compliant touch screen --device status is showing "this device is working properly, but in event tab the message is "device not migrated". I uninstalled the driver ,rebooted the system still showing the same message.
where am I missing ? which driver I have to install ?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi @chandangupta30

    Try these drivers from acer website "ME (Management Engine)Driver".
    Click on 'Yes' to accept my comment as answer
  • chandangupta30
    chandangupta30 Member Posts: 2 New User
    Hi Rudy21,

    It didn't worked , i tried it several times .

    I switched to other laptop and kept it aside.

    Now I have picked up tried to upgrade the drivers but the issue persists.

    Should I reinstall the bios.

    Thanks,
    chandan
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    It shouldn't be a BIOS issue, more likely old drivers. Do you have anything showing with an error or warning in Device Manager?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.