next@acer 2020

please clarify: does the an515-42-R5GT support both SATA and NVME in the M.2 slot?

Red_SunRed_Sun Member Posts: 86 Fixer
BIOS does not detect Samsung 970 evo m.2 NVME drive. It does, however, detect the samsung 860 which is m.2 SATA. I could find no settings in BIOS to correct this.

Best Answers

  • brummyfan2brummyfan2 Posts: 15,682 Trailblazer
    Accepted Answer
    Hi,
    Yes your model supports both SATA and NVMe drives, you could try cloning HDD with EaseUS or using Migrate feature in Minitool Partition wizard and see whether it helps.
    http://laptopmedia.com/review/acer-nitro-5-an515-42-radeon-rx-560x-review-not-just-a-facelift-there-is-a-new-engine-under-the-bonnet/
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Red_SunRed_Sun Posts: 86 Fixer
    Accepted Answer
    Well level 2 support was much more helpful and knowledgable. He combed throught the service manual and indicated this unit does not support NVMe, and is a hardware limitation of the slot - not something a BIOS update could rectify.

    Sooooo he suggested what I already suspected, that the m.2 drive must be SATA. Which is greatly dissappointing because if you look at its passmark score, it is one heck of a smokin' drive. Like in the top 5. So I settled for the samsung 860 1TB.


    So a little bummed I don't get passmark bragging rights, lol. Would the stock m2 be more than enough? Yes. Will I get some better performance out of the 860? You betcha. At least I tripled the storage of the stock an doubled that of the 970 for a better price.

    So if anyone has any contrary info, or had success with a similiar situation, please post...
  • mevameva Posts: 1 New User
    Accepted Answer
    Red_Sun said:
    Probably could have a) tried to rma 970 just to ensure it wasn't a bad unit, and 2) attempted to clone original drive, like you said. Sounds like some folks have had success doing that, but I rapidly losing interest in investing time in this issue. I'M an old fart in that if BIOS can't see it, it doesn't exist, lol.

    Another member of the community has an NVME drive on the way and will report his findings.

    I just got an AN515-42-R8VD and a Samsung 970 EVO NVMe SSD and I tried everything to make them work together but I couldn't get them to work. Tried it with 3 Linux distros (Manjaro, Mint and elementary), Windows 8.1 and Windows 10. No dice. So I think it's safe to say that Red_Sun's information from Acer Support is correct. AN515-42s' m.2 port works only with SATA drives, not with NVMe ones.

    It would be nice to have this written in the specifications of the laptops, not just in the service manuals. It would have saved me the cost of a 970 EVO that now is going to go on a shelf until I buy another device I could use it in.
«1

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    Accepted Answer
    Hi,
    Yes your model supports both SATA and NVMe drives, you could try cloning HDD with EaseUS or using Migrate feature in Minitool Partition wizard and see whether it helps.
    http://laptopmedia.com/review/acer-nitro-5-an515-42-radeon-rx-560x-review-not-just-a-facelift-there-is-a-new-engine-under-the-bonnet/
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Red_SunRed_Sun Member Posts: 86 Fixer
    Hi,
    Yes your model supports both SATA and NVMe drives, you could try cloning HDD with EaseUS or using Migrate feature in Minitool Partition wizard and see whether it helps.
    http://laptopmedia.com/review/acer-nitro-5-an515-42-radeon-rx-560x-review-not-just-a-facelift-there-is-a-new-engine-under-the-bonnet/
    Thanks. Sounds like Ill need an external connector to make this work. Meanwhile Im on hold with support to try and glean if internet tech specs do, in fact, support the drive before I go through all this extra effort.

    Wish the BIOS was a bit more robust.
  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    Red_Sun said:
    Hi,
    Yes your model supports both SATA and NVMe drives, you could try cloning HDD with EaseUS or using Migrate feature in Minitool Partition wizard and see whether it helps.
    http://laptopmedia.com/review/acer-nitro-5-an515-42-radeon-rx-560x-review-not-just-a-facelift-there-is-a-new-engine-under-the-bonnet/
    Thanks. Sounds like Ill need an external connector to make this work. Meanwhile Im on hold with support to try and glean if internet tech specs do, in fact, support the drive before I go through all this extra effort.

    Wish the BIOS was a bit more robust.
    OK, please let us know the outcome.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Red_SunRed_Sun Member Posts: 86 Fixer
    Accepted Answer
    Well level 2 support was much more helpful and knowledgable. He combed throught the service manual and indicated this unit does not support NVMe, and is a hardware limitation of the slot - not something a BIOS update could rectify.

    Sooooo he suggested what I already suspected, that the m.2 drive must be SATA. Which is greatly dissappointing because if you look at its passmark score, it is one heck of a smokin' drive. Like in the top 5. So I settled for the samsung 860 1TB.


    So a little bummed I don't get passmark bragging rights, lol. Would the stock m2 be more than enough? Yes. Will I get some better performance out of the 860? You betcha. At least I tripled the storage of the stock an doubled that of the 970 for a better price.

    So if anyone has any contrary info, or had success with a similiar situation, please post...
  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    I don't think you are missing out much, there's not much noticeable difference between NVMe and SATA drives for an average user, NVMe is better for people who transfer large files very often, yes, larger SATA drive will give you better performance than the smaller stock SSD.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Red_SunRed_Sun Member Posts: 86 Fixer
    edited July 2018
    Probably could have a) tried to rma 970 just to ensure it wasn't a bad unit, and 2) attempted to clone original drive, like you said. Sounds like some folks have had success doing that, but I rapidly losing interest in investing time in this issue. I'M an old fart in that if BIOS can't see it, it doesn't exist, lol.

    Another member of the community has an NVME drive on the way and will report his findings.

  • Red_SunRed_Sun Member Posts: 86 Fixer
    I don't think you are missing out much, there's not much noticeable difference between NVMe and SATA drives for an average user, NVMe is better for people who transfer large files very often, yes, larger SATA drive will give you better performance than the smaller stock SSD.

    I found an old thread where you suggested using hardwareinfo to check for PCI lanes. Please advise on where I should be looking at the attached pic...thanks

  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    Red_Sun said:
    I don't think you are missing out much, there's not much noticeable difference between NVMe and SATA drives for an average user, NVMe is better for people who transfer large files very often, yes, larger SATA drive will give you better performance than the smaller stock SSD.

    I found an old thread where you suggested using hardwareinfo to check for PCI lanes. Please advise on where I should be looking at the attached pic...thanks

    Unfortunately, HWiNFO 64 programs doesn't work for newer models, it works fine for E series and F series laptops, so you have to rely on the information available online or from Acer Support centre.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Red_SunRed_Sun Member Posts: 86 Fixer
    So running into another problem. Trying to perform a fresh install of win 10 pro. I have recieved 2 fraudulent copies of win10 product keys from amazon. Not happy. It is starting to look likw I will have to clone the original stock drive to the new one, and upgrade to pro via microsoft directly. Can you recommend a m.2 to usb adapter?
  • brummyfan2brummyfan2 ACE Posts: 15,682 Trailblazer
    edited July 2018
    Red_Sun said:
    So running into another problem. Trying to perform a fresh install of win 10 pro. I have recieved 2 fraudulent copies of win10 product keys from amazon. Not happy. It is starting to look likw I will have to clone the original stock drive to the new one, and upgrade to pro via microsoft directly. Can you recommend a m.2 to usb adapter?
    You could use something like this:https://www.amazon.co.uk/ELUTENG-Enclosure-Support-Aluminum-Adapter/dp/B06XD1Z2JK/ref=sr_1_1?ie=UTF8&qid=1532817182&sr=8-1&keywords=m2+to+usb+adapter
    https://www.amazon.co.uk/M-2-NGFF-USB-External-Case/dp/B010O2RIBC/ref=sr_1_13?ie=UTF8&qid=1532817482&sr=8-13&keywords=m2+to+usb+adapter
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • mevameva Member Posts: 1 New User
    Accepted Answer
    Red_Sun said:
    Probably could have a) tried to rma 970 just to ensure it wasn't a bad unit, and 2) attempted to clone original drive, like you said. Sounds like some folks have had success doing that, but I rapidly losing interest in investing time in this issue. I'M an old fart in that if BIOS can't see it, it doesn't exist, lol.

    Another member of the community has an NVME drive on the way and will report his findings.

    I just got an AN515-42-R8VD and a Samsung 970 EVO NVMe SSD and I tried everything to make them work together but I couldn't get them to work. Tried it with 3 Linux distros (Manjaro, Mint and elementary), Windows 8.1 and Windows 10. No dice. So I think it's safe to say that Red_Sun's information from Acer Support is correct. AN515-42s' m.2 port works only with SATA drives, not with NVMe ones.

    It would be nice to have this written in the specifications of the laptops, not just in the service manuals. It would have saved me the cost of a 970 EVO that now is going to go on a shelf until I buy another device I could use it in.
  • Red_SunRed_Sun Member Posts: 86 Fixer
    edited August 2018
    meva said:
    Red_Sun said:
    Probably could have a) tried to rma 970 just to ensure it wasn't a bad unit, and 2) attempted to clone original drive, like you said. Sounds like some folks have had success doing that, but I rapidly losing interest in investing time in this issue. I'M an old fart in that if BIOS can't see it, it doesn't exist, lol.

    Another member of the community has an NVME drive on the way and will report his findings.

    I just got an AN515-42-R8VD and a Samsung 970 EVO NVMe SSD and I tried everything to make them work together but I couldn't get them to work. Tried it with 3 Linux distros (Manjaro, Mint and elementary), Windows 8.1 and Windows 10. No dice. So I think it's safe to say that Red_Sun's information from Acer Support is correct. AN515-42s' m.2 port works only with SATA drives, not with NVMe ones.

    It would be nice to have this written in the specifications of the laptops, not just in the service manuals. It would have saved me the cost of a 970 EVO that now is going to go on a shelf until I buy another device I could use it in.
    Thank you for confirming. Will not move forward w/ cloning attempt using another 970. In spite of all of this, I am very happy with the SATA 860 I purchase. Noticeably faster than the stock M.2 it came with.

    Where did you get the R8VD? Looks pretty sweet with the 2700U and the Vega10.

    Consider me jealous.
  • banibani Member Posts: 2 New User
    Can any one update their Bios to v1.11 and try NVMe M.2 SSD?
  • Red_SunRed_Sun Member Posts: 86 Fixer
    bani said:
    Can any one update their Bios to v1.11 and try NVMe M.2 SSD?
    Thanks for alerting me to the fact a new BIOS is out! Just downloaded it, will update once I am finished with my tasks.
  • Joe_CoolJoe_Cool Member Posts: 3 New User
    Damnit, if I had known that before. My seller told me NVMe was supported with 4 lanes on my AN515-42-R3VU. I have a Western Digital WD Black WDS500G2X0C but BIOS V 1.11 does not detect any devices. The SATA 1/2 enabled/disabled setting makes no difference. Bummer. :(
    I guess I will also order a M2 SATA SSD now...
  • Joe_CoolJoe_Cool Member Posts: 3 New User
    This is especially frustrating since the slot is keyed for M. So you can't know till you try...
  • Joe_CoolJoe_Cool Member Posts: 3 New User
    Samsung SSD 860 EVO 500GB, M.2 (MZ-N6E500BW) SATA/AHCI works fine.
    So NVMe confirmed not working.
    It's alright, but sadly just SATA speeds.
  • eulalia844eulalia844 Member Posts: 1 New User
    Yes, NVMe is better for people who transfer large files very often!

    _______________________________
    Click Here

  • Michael852654Michael852654 Member Posts: 2 New User
    NVME does not work with the Nitro 5 AN515-42-R7EB (AMD Ryzen 5 2500), it came with BIOS 1.08, I've tried with all BIOS 1.09 / 1.10 ... until 1.13, no luck, was not recognized.

    Which is sort of sad, especially since the much cheaper Aspire A315-51-38G5 (Intel i7) works super fast with the Samsung 970 EVO NVME drive which I swapped out to try with the Nitro 5... (so it went back into the Aspire A315-51, have ordered SATA version for the Nitro 5...)

    So I'm assuming it has to do with the AMD chip set, since it seems the Intel versions do work with NVME m.2 cards...
  • Vikram_101Vikram_101 Member Posts: 4 New User
    Hi,
    Yes your model supports both SATA and NVMe drives, you could try cloning HDD with EaseUS or using Migrate feature in Minitool Partition wizard and see whether it helps.
    http://laptopmedia.com/review/acer-nitro-5-an515-42-radeon-rx-560x-review-not-just-a-facelift-there-is-a-new-engine-under-the-bonnet/
    It's just sata3, don't support nvme.
Sign In or Register to comment.

Who's Online1.3K

AaronHollie
AaronHollie
Akshay1310
Akshay1310
A_BD
A_BD
batmalin
batmalin
BlackCobalt
BlackCobalt
EdsonFerreira
EdsonFerreira
Sailesh
Sailesh
Tshewxang7
Tshewxang7
Walter1980
Walter1980
+1.3K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3315

Total Points:5742

Total Accepted Answers: 289

GAMING6698 Mainframe Wrangler