Batter capacity has reduced by 55%!!

Ginazx
Ginazx Member Posts: 6 New User
edited November 2023 in 2018 Archives
Hey everyone. So I got my Acer Predator 15 G9-593 in November, so i've had it for like 9 months. Things have been fine apart from the last 2 weeks where I've noticed my battery would run out a lot faster than usual. The laptop will now die when it claims to be at 20% even though it should just issue a a warning that it needs to be charged. Thing is absolutely nothing has changed in my routine. I don't know if the rise in UK temperature is affecting it or something, but I always keep my laptop elevated for this particular reason. It's just a bit of an inconvenience really. The laptop runs smoothly as usual, but I do notice an increase in temperature by about 6-10 degrees when charging, but I've heard that that's pretty normal. I'll post my battery report so you guys can have a clearer understanding of what's going on.
The second image denotes battery capacity as you can see it's plummeted over the past week and a bit. The third is current battery life estimates. Is it likely a battery problem? Last thing I want to happen is to buy a new battery for the same thing to happen again. I know batteries degrade but considering it hasn't even been a year it's in a pretty rough state. Also have read shocking reviews about the acer repair facility in the UK, so i'd rather not just be pointed in that direction. Anyway, I'd be grateful for any insight. 








Answers

  • Ginazx
    Ginazx Member Posts: 6 New User
    Update: Battery just died again, and this time the battery capacity is at 26,000mWh. What on earth is happening?
  • What is the model of your notebook? Are you using the original charger to charge it properly?
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  • Over time the battery loses its load capacity and an increase in temperature does increase its wear! However, it was not to be with that percentage at one year old!
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  • You can try to calibrate the battery! To do this, fully charge the battery while the notebook is off and allow it to discharge up to 10% or until it shuts off, and then charge again with the notebook turned off by up to 100%!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Ginazx
    Ginazx Member Posts: 6 New User
    edited July 2018
    Thanks for the response.
    I'll just give you the specs

    Acer Predator 15 G9-593,
     Intel Core i5-6300HQ Quad Core Processor
     16GB RAM
     GeForce GTX 1070 8GB Graphics

    And yeah I'm using the original charger
  • What is the current version of your bios? Check this by typing in cmd as administrator the following command wmic bios get smbiosbiosversion

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2018
    Use the hwmonitor to check the temperature and check with it for charging and then only on the battery!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Ginazx
    Ginazx Member Posts: 6 New User
    bios version is 
    V1.04

    current temp with charger in now is 47 degrees and is pretty much the same without the charger as well
  • Did you just put it to charge again when the battery reached 10%? When you reach that percentage, you will experience more wear and tear, than if you reloaded when you hit for example 30% load! These deep discharges from the battery are quite harmful!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Remove the battery driver from the device manager and restart! Then calibrate the battery as I told you above and then check the actual charging capacity and tap a photo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ginazx
    Ginazx Member Posts: 6 New User
    Sorry for the late response, had some errands to run and currently cannot sleep. Well I would totally calibrate it now, but the bloody laptop turns off when I remove the charger now so that's excellent. I've never seen something combust so quickly. Even with your bog standard battery mistreatment, it should not fail on me considering it hasn't even been a year. I'm just going to suck it up and send it to acer repairs since this'll probably be just a basic battery issue, so hopefully it won't be too complicated to resolve and I shouldn't have to pay for a battery.  
  • Ginazx
    Ginazx Member Posts: 6 New User
    I also tried the driver thing. Didn't work sadly.  The charging light is red and remains at 100% charge. I'm scared it's just gonna get to the point where it won't turn back on before I manage to send it off.
  • Make sure this resolves the shutdown issue:
    Press the reset button for five seconds and then let it rest for five minutes!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)