Internal keyboard not working

Rishav99Rishav99 Member Posts: 2 New User
Hello, my keyboard is not responding after a restart. The lights are on, when on power, and off when unplugged. I have an external bluetooth keyboard, which is working. I have tried uninstalling/installing drivers. None of the keys are functioning. what to do?

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 16,606 Trailblazer
    Hi,
    Could you please post the model of your laptop.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • Rishav99Rishav99 Member Posts: 2 New User
    This is my laptop model number

    Nitro AN515-51

    Model Name: AN515-51

    Part Number: NH.Q2SSI.006

  • egydiocoelhoegydiocoelho ACE Posts: 63,450 Trailblazer
    Did you upgrade a notebook driver? Check the device manager if there is any driver with problem, especially those that are located on human interface device (elan or something)
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 63,450 Trailblazer
    Is it working on the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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