Why mt Acer Swift 3 Ryzen 5 restarts automatically and sometimes crashes ?

royalkartikeya
royalkartikeya Member Posts: 1 New User
edited August 2023 in 2018 Archives
I have recently ordered Acer Swift 3 Ryzen 5 linux version and i have installed different versions of windows 10 like 4 to 5 times, in all versions my laptop restarts automatically or crashes. It crashes whenever i try to use vlc media player or windows media player, and it restarts if a transfer files from secondary storage to lappy or i surf the internet.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    royalkartikeya 
    What is the full model number of your laptop SF31*-**-****?
    >>Try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    When a critical system process fails to run, the operating system will crash with a Critical Process Died Stop Error or Blue Screen displayed on your Windows computer. 

    >>>Check and repair system file error
    Run System File Checker in Windows  and type cmd in start search box. Right-click cmd and choose Run As Administrator. 
    At the command prompt, type sfc /scannow and hit Enter.
    The SFC utility will run for a while and if any corruptions or errors are found, replace them on reboot.

    >>>To clean boot your Windows 10 computer, follow the steps given below:
    Go to search bar and type System Configuration and press enter.
    On the Services tab, select on Hide all Microsoft services check box and click Disable all and then click on an ok tab.
    Again go to Startup tab and search Task Manager and to open click on it.
    Now go to select all items and click on the Disable tab and close the task manager.
    Now again go to start-up tab and type of the System Configuration dialog box, click on ok and restart your computer.

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