next@acer 2020

3.5mm Headset not picking up - Helios 300

hoovs007hoovs007 Member Posts: 2 New User
Predator G3-571

I normally use a USB Headset, which works fine and detects under Playback Devices. When I switched over to a 3.5mm Headset, I can use it just fine as normal headphones but the microphone doesn't detect. I always do Windows Updates and I have the latest drivers installed.

I remember when I first had the laptop and I would plug something into the headphone jack, it would ask what device I plugged in and give me a list of options. I picked headphones and saved it as default. Could that be the issue?

Best Answer

  • hoovs007hoovs007 Posts: 2 New User
    Accepted Answer
    Was able to fix it myself. C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe and that opens up HD Audio Manager. Then on the right hand, it shows what is connected to analog, and I right clicked and re-tasked the connector from headphones to headset.

FAQ & Answers

  • hoovs007hoovs007 Member Posts: 2 New User
    Accepted Answer
    Was able to fix it myself. C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe and that opens up HD Audio Manager. Then on the right hand, it shows what is connected to analog, and I right clicked and re-tasked the connector from headphones to headset.
  • kekaju123kekaju123 Member Posts: 8

    Tinkerer

    OMG yes! Bless you bro. I've been doing all sorts of stuff and nothing worked and then I read this and boom! It did! Thank you!
  • Samoa4u2Samoa4u2 Member Posts: 1 New User
    My headphone doesn't work, I replaced it today and still no sound out if my headphone Jack. Drivers are up to date
  • Aarondhp28Aarondhp28 Member Posts: 2 New User
    hoovs007 said:
    Was able to fix it myself. C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe and that opens up HD Audio Manager. Then on the right hand, it shows what is connected to analog, and I right clicked and re-tasked the connector from headphones to headset.

    When I right click the black analog jacks in the HD Audio Manager, nothing at all happens. So I guess I'm not able to use this fix. 
  • geoblanarugeoblanaru Member Posts: 1 New User
    In Windows 10 search for "Realtek Audio Console". Then in Device advanced settings" tab, you will find Connector Retasking!
    Change to Headset/Headphones.
    Done! 
    I hope it helps! 
Sign In or Register to comment.

Who's Online992

airon
airon
batmalin
batmalin
Beeblebrox
Beeblebrox
Darksticko
Darksticko
hydroxy
hydroxy
JackE
JackE
JK4580
JK4580
Kno63
Kno63
Lisa7703
Lisa7703
Nahoj10
Nahoj10
nandax
nandax
Pugman211
Pugman211
Qwertz20
Qwertz20
ShubhamDharmal
ShubhamDharmal
SIR_J
SIR_J
Waleed112018
Waleed112018
Weerasiri
Weerasiri
+975 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3315

Total Points:5742

Total Accepted Answers: 289

GAMING6698 Mainframe Wrangler