Predator Helios 300 - Can i request Acer to repaste my cpu and gpu with a specific thermal paste?

Hi I've just bought a Helios 300 (Gtx1060 6gb, I5-8300H) about a week ago and I've noticed temperatures of CPU hovering about 90-95°C and GPU at about 85°C.

I've tried undervolting but it didn't help as much so I've read that the next best thing to do is repasting the CPU and GPU. I really don't wanna take the risk of voiding my warranty if I did it myself so I was wondering that if i sent it back to Acer to do it for me, can i request or provide a specific brand of thermal paste or would they just use the same existing bad stock thermal paste again?

Accepted answers

All comments

Red-Sand

While I have heard of home call technicians doing a repaste with thermal paste you provide, I dont believe it's a common practice.
What country are you in ?

WaffleDemon

I'm in Malaysia (South East Asia) ...

Red-Sand

WaffleDemon said:

I'm in Malaysia (South East Asia) ...

Hmm not sure about Malaysia.
I would contact your local Acer representatives and see if they do home assistance. If they do you can ask the technician to apply your paste of choice.

Like I said before I have heard of a technician using the customers provided paste, but I've also heard that when some technicians "repaste" they simply replace the entire heat pipe apparatus which has a pre-determined amount of paste on it.

rohansamal

So did you get a thermal repaste via Acer ?

xapim

rohansamal this thread has 1 year old if you hadnt noticed dunno if the OP will reply to you question he only has 2 posts in 1 year i wouldnt count on any reply from him whatsoever bets way its to probably PM him

WaffleDemon

xapim said:

rohansamal this thread has 1 year old if you hadnt noticed dunno if the OP will reply to you question he only has 2 posts in 1 year i wouldnt count on any reply from him whatsoever bets way its to probably PM him

Surprise! xD

rohansamal said:

So did you get a thermal repaste via Acer ?

Yeah I did. I bought the Arctic MX-4. Visited the service centre which in my case since i live in Malaysia was 'Highpoint Service Centre'. They said they would without much hesitation. Got it done within a few minutes, Warranty wasn't voided. Don't know about other regions though.

xapim

They don not allow this in all countries only a few selected will allow you to provide your own thermal paste and this is if the guy who's going to do it is willing to do it your way

WaffleDemon thought it might be dead but its alive :xd

Edward_490

WaffleDemon said:

xapim said:

rohansamal this thread has 1 year old if you hadnt noticed dunno if the OP will reply to you question he only has 2 posts in 1 year i wouldnt count on any reply from him whatsoever bets way its to probably PM him

Surprise! xD

rohansamal said:

So did you get a thermal repaste via Acer ?

Yeah I did. I bought the Arctic MX-4. Visited the service centre which in my case since i live in Malaysia was 'Highpoint Service Centre'. They said they would without much hesitation. Got it done within a few minutes, Warranty wasn't voided. Don't know about other regions though.

May I know which Highpoint service center did you go to?
If so, their location address and the phone number please?
Thanks

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™