Hello! I bought this laptop last year, around May. I've already posted on a similar post on this forum about this same laptop, but no solutions were given, so after the laptop crashed once again today, I've decided to create a new one and explain my issues with this machine. I should note that the other post in this forum is from a while back and enough time has passed for me to believe that nobody is going to help there. Anyway, here goes my story... Within the first week I bought this laptop, the problems started. What happens is that when I'm playing a video game like League of Legends or The Sims or when I'm watching a video on YouTube or just browsing the web, there are chances that the laptop will crash. It doesn't happen all the time but there's no way to predict it either. It could go a day or two with me doing all of those things and it won't crash, or it could happen twice within the same day. There are 2 types of crashes. The first one goes like this: the laptop's screen freezes, the sound becomes a buzzing noise and everything is unresponsive until I physically press and hold the power button and wait for it to shut down. Then, when I press it again, it boots up and it's like nothing happened... I can't find absolutely any information about this issue because no dump file gets created, and in event viewer, it just shows some errors that the last windows session didn't shut down properly or something like that. Useless information... So all I can do is just keep using the laptop like nothing happened. If I'm playing a game, I've lost my progress due to this issue... I've gotten used to expecting my laptop to crash, while a person with a normal machine shouldn't have to live like this. Anyway, some other times when the laptop crashes, the screen becomes a blue screen, and it shows the error Whea Uncorrectable Error, but it gets stuck at 0% no matter how long I leave it. The sound becomes a buzzing noise once again, and the solution is the same. I have to hold the power button until it shuts down. No dump file is created once again... So that leaves me without any clue as to where to search for a fix. Searching the internet is useless. Between last year and now, I've clicked every single whea uncorrectable error site on google, I've read countless forum posts from many different sites, and NONE of them have fixed their issue. I have started to believe now that this error is truly uncorrectable and that this machine is doomed to be like this forever... From all those sites, I've done all kinds of "fixes". I've updated all my drivers from Intel sites and Acer sites. No improvement. I've updated my bios to the latest version (1.14, it got offered by windows update to me from insyde sofrware, before that I had the 1.11 version available here on Acer's site) and once again no improvement. I've freshly installed windows about 4 times, no improvement. I've swapped my RAM cards, used each one of them individually and it still crashed in any of those circumstances. I also used the laptop both with the HDD it came with and also the SSD I bought my self, but it still crashed with both of them. Honestly, I don't think there's anything I haven't done so far... I am out of options and this laptop is still crashing. I thought about sending it to Acer for repairs because maybe this is a hardware problem, but I need this machine for my university studies, and while it does crash, when it works it helps me with readings and completing home assignments. I can't give it away for that long and wait for it to get repaired. I need it every day... But I have no money to buy a new one. So I'm stuck in this situation that I can't get out of. I don't really expect anyone to be able to help at this point. Pretty much most of the posts I've read so far consisted of people having very similar issues to mine, and their posts were left unanswered or even with some people answering, no conclusion was ever reached. And the answers consisted of people suggesting driver updates or checking for faulty RAM, but I've done those things and the issue wasn't fixed. Forgot to mention about RAM, I've done the windows memtest with both rams installed and each one individually and it passed every time, so I don't consider RAM to be the problem here. Both are 4GB, one came with the laptop and I bought the second one. Here are the specs in case they're needed:
CPU: Intel Core I5 - 7200U 2.50 GHz 2.70GHz
GPU: Intel HD Graphics 620
SSD: SanDisk Ultra II 240GB (The HDD that came with the laptop was a Western Digital 500GB one, but the laptop has crashed with either of these installed)
RAM: 8GB 2133MHz (One 4GB Micron Technology, came with the laptop) (And the other 4GB is Kingston)
OS: Windows 10 (now with the April 2018 update, but it has been crashing since I got it and it was on the Creators Update then, so no os update has been helpful with this)
I'll also mention that the WiFi card is Intel Dual Band Wireless-AC 3168, because for a time I thought that this was the cause of the errors but after further searching, it appears that it's not. That's all I've got for now. Feel free to ask me for any further questions if you believe you are able to help me in any way. I would deeply appreciate it, because buying this laptop I intended to keep it for a few years, not only economically wise but also because I really like it! It sucks that it has this problem... I hope I'm proven wrong and that there is a solution to this problem. Thank you for reading all of this!