acer predator laptop black screen problem

avinashjagtap
avinashjagtap Member Posts: 1 New User
edited November 2023 in 2018 Archives
When I am startup my laptop that time laptop is on I realize fan sound but black screen shown.
And not operating system.
How to fix this issue.

Answers

  • JackE
    JackE ACE Posts: 44,470 Trailblazer
    What is your full model number? If it has a battery reset pinhole on the bottom of the laptop, remove the charger and push a paper clip into the pinhole to disconnect the battery for about a minute. Then let the machine rest for about 15 mins. Then plug the charger back in. Then try to turn the machine on again. Jack E/NJ

    Jack E/NJ

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I'd like to add if it's the 8th gen CPU Helios then you need to update to the latest BIOs found here:

    https://www.acer.com/ac/en/US/content/drivers
    - Hotel Hero