Laptop not starting properly anymore.

kerstinms93
kerstinms93 Member Posts: 4 New User
edited March 2024 in 2018 Archives
Hi,
I have bought and Acer Aspire3 just about 3 weeks ago and it worked perfectly until last night. All of a sudden it froze and I had to turn it off by holding down the power button. The when I tried to turn it back on again a few things happened.

1) I can see the Acer logo and the loading circle but the system never boots up
or
2) It shows the Acer Logo and says *Preparing Automatic Repairs* and then black screens after that
or 
3) Sometimes after the Automatic Repairs, it comes up with *Diagnosing PC* and the with *Scanning and repairing disk (c:) ...* but this then gets stuck at 60%

I am quite clueless as to what I should do next, I just want to know whats wrong and ho to fix it, since I only just got the laptop.

Any help is appreciated.
Thanks

Answers

  • Enter the bios by pressing f2 and activate the d2drecovery function! Save on exit and immediately press alt + f10!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kerstinms93
    kerstinms93 Member Posts: 4 New User
    I tried resetting it, no success. I tried running the automatic repair thing and still no success.

    I also tried to do a clean install of Windows 10 using a Usb flash drive. 
    While it went to the installation screen fine it then after i restarted it it got stuck on the Acer logo with the loading circle.

    I then tried to restart it again and I got the following error message:
     Error code 0xc0000001

    Any help please?


  • See if this video can help! https://www.youtube.com/watch?v=wHIu6dlB6KM
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kerstinms93
    kerstinms93 Member Posts: 4 New User
    Sadly something seems to be wrong still.

  • It says it did not find any operating system! Try the following: if your computer is in uefi mode! In the installation of windows 10 press the keys shift + 10! After you have done this, type diskpart, list disk, sel disk x, clean, convert gpt (uefi mode), create partition primary, format fs = ntfs quick, assign! Here you converted hd to gpt! If you make a mistake to choose the drive, delete it and click New and then click Next to!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kerstinms93
    kerstinms93 Member Posts: 4 New User
    At what point of the installation do i press the keys? 
  • You can press as soon as the windows, keyboard language appears!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)