Is it normal to have battery wear on a brand new laptop?

serneno
serneno Member Posts: 2 New User
edited November 2023 in 2018 Archives
I recently bought an Acer Swift 3 and installed HWMonitor immediately after I completed the initial setup. I noticed that the battery wear indicated that it had a battery wear of 17% already which was odd given that at full charge, 40% brightness and using balanced mode battery setting, the estimate battery life left was a little over 10 hrs. I was hoping that this was simply a calibration error so I resetted the internal battery (by getting a paper clip to push the button on the back side) after I discharged most of the battery on its first charge and charged it to full. Checking HWMonitor again gave me the same 17% battery wear. Should I ignore the battery wear % or should I try and send it to Acer for repair? Unfortunately I can't return it to the original reseller (B&H) as they do not accept opened computers.

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