Why Isn't The Sound Working

Hi_ImZedd
Hi_ImZedd Member Posts: 1 New User
edited February 27 in 2020 Archives
I ordered an Acer LCD MONITOR R220HQ/R230H/R240HY two days ago and now i have received it. I put everything together and I wanted to connect my laptop to it. I used both the HDMI and the VGA cables, but the sound doesn't seem to work and I am very confused. When I use the VGA cable and went to sound apparently the sound is working, but you don't hear anything. So please help me find out what is the problem

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    edited July 2018
    Hello,
    1. Which model do you own exactly R220HQ or R230H or R240HY?
    2. Could you give me the first ten characters of the serial numbers? Only the first ten.
    France
  • mimiphm
    mimiphm Member Posts: 6 New User
    I'm having the same problem The Samsung laptop that is driving it only has HDMI connections, no VGA, so I'm using HDMI. If I plug in earphones into the R240HY monitor earphone outlet, I get the sound. Isn't there a speaker in the monitor? The first 10 characters of the serial number are 4BAA001939. 
  • mimiphm
    mimiphm Member Posts: 6 New User
    The Samsung laptop that is driving my new R240HY monitor only has HDMI connections, no VGA, so I'm using HDMI. If I plug in earphones into the R240HY monitor earphone outlet, I get the sound. Without doing that, there is no sound from either the computer or the monitor. Isn't there a speaker in the monitor? The first 10 characters of the serial number are 4BAA001939. I'd rather not invest in an external speaker if I don't have to.
  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    The first ten characters start with MMT....
    France
  • mimiphm
    mimiphm Member Posts: 6 New User
    The first 10 characters are MMT4BAA001
  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    This monitor is not shipped with speakers. It is for this reason that it has an audio output for a headphone or external speakers.
    France
  • Dramaticmazerunner
    Dramaticmazerunner Member Posts: 1 New User
    Hello!
    i have the same problem but with another model. It is an acer nitro the model Number is: QG2419

    The first 10 digits of the serial number is: MMTGHSA001

    I am using a HDMI cable.
  • laurent_14
    laurent_14 ACE Posts: 10,361 Trailblazer
    Dramaticmazerunner said:
    Hello!
    i have the same problem but with another model. It is an acer nitro the model Number is: QG2419

    The first 10 digits of the serial number is: MMTGHSA001

    I am using a HDMI cable.
    Hello,
    According to the Acer datasheet, this monitor doesn't have built-in speakers. You have to connect external speakers from your laptop or desktop.
    France

Categories