My Aspire E15 is randomly shutting down

Xanastic
Xanastic Member Posts: 3 New User
edited August 2023 in 2018 Archives
I have an 8-months Acer E 15, since a few days it keeps shutting down a lot while it's on battery power, my country doesn't have customer service so i don't know what to do.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,455 Trailblazer
    Hi,
    Could you please post the full model name, did you open the back cover for any upgrades?
  • Xanastic
    Xanastic Member Posts: 3 New User
    Hi,
    Could you please post the full model name, did you open the back cover for any upgrades?
    Aspire E 15 E5-57G-75MD
    I have never opened the back cover.
  • Raees
    Raees Member Posts: 4 New User
    Hi Xanastic,

    Try the following and it might solve the issue. Worked for me. :)
    1)Uninstall all the unwanted apps/software, chrome extension etc..
    2)Make sure you don't have two or more anti-viruses working simultaneously in your laptop.
    3)Most importantly, defragment your disks and optimize it. (I think this is what did the job for me).

    Thanks.
    Let me know if it works.
  • Raees
    Raees Member Posts: 4 New User
    Raees said:
    Hi Xanastic,

    Try the following and it might solve the issue. Worked for me. :)
    1)Uninstall all the unwanted apps/software, chrome extension etc..
    2)Make sure you don't have two or more anti-viruses working simultaneously in your laptop.
    3)Most importantly, defragment your disks and optimize it. (I think this is what did the job for me).

    Thanks.
    Let me know if it works.

    Also, keep your windows updated always. Never delay the updates.
  • brummyfan2
    brummyfan2 ACE Posts: 28,455 Trailblazer
    Xanastic said:
    Hi,
    Could you please post the full model name, did you open the back cover for any upgrades?
    Aspire E 15 E5-57G-75MD
    I have never opened the back cover.
    Hi,
    You could try a battery reset, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for a while before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset