Helios 300 stop charging when opening games pls help

medokhedr
medokhedr Member Posts: 4 New User
edited November 2023 in 2018 Archives
I have new helios 300 G3-571 (2 months) and whenever I open a game the laptop stop charging battery shows unplugged although it isnt and to the laptop charge again I should close the game unplug the charger then plug it again.
anyone knows the reason for this problem and how can I fix it?

Answers

  • ven98
    ven98 ACE Posts: 4,071 Pathfinder
    Does it show that the battery is unplugged or it shows 'plugged in discharging'?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • medokhedr
    medokhedr Member Posts: 4 New User
    ven98 said:
    Does it show that the battery is unplugged or it shows 'plugged in discharging'?
    It shows unplugged and to make it work again I need to close the game unplug the charger then plug it again
  • Aesr
    Aesr Member Posts: 1 New User
    medokhedr said:
    I have new helios 300 G3-571 (2 months) and whenever I open a game the laptop stop charging battery shows unplugged although it isnt and to the laptop charge again I should close the game unplug the charger then plug it again.
    anyone knows the reason for this problem and how can I fix it?
    I have here the same problem that while playing games my laptop is descharging even my lap is plugged in.
    so I hope that someone help us I am afraid that if my lap get 0% will turn off because when I play its go down from 100% to 55% in 3 hours.
    my laptop is Predator Helios 300.
    sorry for the poor English
  • sri369
    sri369 ACE Posts: 2,885 Pathfinder
    Aesr said:
    I have here the same problem that while playing games my laptop is descharging even my lap is plugged in.
    so I hope that someone help us I am afraid that if my lap get 0% will turn off because when I play its go down from 100% to 55% in 3 hours.
    my laptop is Predator Helios 300.
    sorry for the poor English
    Your problem is different.

    This laptop pulls power battery too, along with power from charger, when playing intensive games. So it is normal while playing games. And also I think it would stop pulling power from battery once it hits 40%. Try to check with Acer for a 180 watts charger that they supply in the USA as against 130 watts supplied in the Asia Pacific region. Mine is a 180 watts charger, and battery discharges even now when playing intensive games, but more like 5-10% for like 2-3 hours of serious gaming.
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  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Weird it might give full power to game and 0 power to battery.