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Helios 300 G3-571 motherboard replace.. help me pls

jamo0312seejamo0312see Member Posts: 4 New User
My father bought me a Predetor Helios 300 in Amazon US. I live here in the Philippines and my father is not a US citizen. My laptop stopped working so i brought it to a acer service center in the philippines they said the motherboard is broken and needed to replace costing around 50kphp. They said international warranty not covered in the philippines but covered in the usa and return it to the seller. do i mail my laptop to amazon or acer? what is your procedure for that? is there anyone can help? I'm so disappointed in acer now.

Best Answer

FAQ & Answers

  • SharanjiSharanji ACE Posts: 4,134 Pathfinder
    edited July 2018 Accepted Answer
    jamo0312see 
    Sorry to hear about your experience. You may contact Amazon for procedure to repair products sold directly by Amazon.com and covered under a manufacturer warranty.

    Acer International Travelers Warranty is only applicable if a person is temporarily outside the territorial scope of the local warranty covering the respective notebook, without the intention of establishing a permanent residence. Otherwise, the notebook will only have a local warranty from where it was purchased; you will have to pay for any repairs made outside the country of purchase.

    For more information, you can chat or phone in a Acer technician at Acer support in US & Philippines.
    Acer US : https://www.acer.com/ac/en/US/content/service-contact
    Acer Philippines : https://www.acer.com/ac/en/PH/content/service-contact
    Acer Worldwide :  http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • jamo0312seejamo0312see Member Posts: 4 New User
    i have sent my laptop to amazon. Can acer see the status of my laptop independently from amazon?
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