HAVEING TRB WITH A ASPIRE R 15 /R5-571T-5720 WHEN UNIT GOES TO SCREEN SAVE I GET BLACK SCREEN

DILLO1221
DILLO1221 Member Posts: 1 New User
edited August 2023 in 2018 Archives
WHEN UNIT IS POWER DOWN OR GOES TO SCREEN SAVE OR I CLOSE SCREEN DOWN  WHEN TRYING TO POWER UP OR TRY TO GET A SCREEN I GET A BLACK SCREEN AND HAVE HAVE TO REBOOT UNIR VIA POWER BOTTON VARIUS TIMES  I RAN VIRUS SCAN AND OK I AM NOT SURE IF A UPDATE STARTED THIS TRB 

Answers

  • Sharanji
    Sharanji ACE Posts: 5,100 Pathfinder
    DILLO1221 

    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    In some cases Windows 10 (OS 1709) does not resume from sleep mode with a key press or mouse click. Previous versions of Windows only required one key press or mouse click to wake the system. You can wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    Try to Disable Hibernation
    Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    Also, you may download and install the display adapter driver from the Acer support website and see if the issue is resolved.
    https://www.acer.com/ac/en/US/content/support-product/6745?b=1

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