ET430K 4k monitor. The monitor goes black from time to time, speakers make click sounds & cut out.

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Gillybrand67

I have the same issue also, appears to be a common fault with this monitor. I spoke to Amazon customer service about a month after getting it and they said try a different cable, £20 spent on a new cable and still the same issue. I am on here as it has turned off and back on again approx 10 times in the last 2 hours, and, twice while writing this comment.
I couldn't really recommend this monitor to anyone based on my experience and all of the comments I have read online as it is such a common fault.

djphreshnyc

Acer-Manny said:

Hello all,

Unfortunately i don't have any further information, the engineering department is taking care of this directly with the customers once the monitors are sent for diagnosis to our repair centers. The monitors need to be sent for repair, i don't have a direct link for the firmware update and that needs to be done by a technician in our repair center. 

Sorry for any inconveniences this may cause, 
Acer-Manny

Im having this problem. Is there a fix or does it still have to be sent in?

Manny-Acer_Retired

djphreshnyc said:

Acer-Manny said:

Hello all,

Unfortunately i don't have any further information, the engineering department is taking care of this directly with the customers once the monitors are sent for diagnosis to our repair centers. The monitors need to be sent for repair, i don't have a direct link for the firmware update and that needs to be done by a technician in our repair center. 

Sorry for any inconveniences this may cause, 
Acer-Manny

Im having this problem. Is there a fix or does it still have to be sent in?

Gillybrand67 said:

I have the same issue also, appears to be a common fault with this monitor. I spoke to Amazon customer service about a month after getting it and they said try a different cable, £20 spent on a new cable and still the same issue. I am on here as it has turned off and back on again approx 10 times in the last 2 hours, and, twice while writing this comment.
I couldn't really recommend this monitor to anyone based on my experience and all of the comments I have read online as it is such a common fault.

Yes djphreshnyc, you will need to contact your local Acer support channels to send the monitor for repair: https://us.answers.acer.com/app/chat/chat_launch#_ga=2.5595003.975109977.1574698778-181848257.1574191774

Note: this thread will be now closed.

Thank you,
Acer-Manny