Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Nitro 5- Black Screen

CapnwowCapnwow Posts: 1Member New User
Hi, so I've bought the Nitro 5 literally the day before posting this. Everything was fine, went home, set it up and left it charging for the night. Wake up, boot it up, and test out a new game- it all worked perfectly. Leave to run some errands, come back, and now the scree  won't turn on. They keyboard is on, the power indicator light is on, and I can even hear it boot up when I listen closely, so the computer is definitely on. The only thing is that the screen remains black, please help a guy out. Just wanna play some games. And not have an expensive brick sitting on my table. 

Best Answer

  • SharanjiSharanji Posts: 3,959 Pathfinder
    Accepted Answer
    Capnwow 
    What is the full model number of the laptop?
    Please try a simple power reset to check the auto shutdown issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop. It should work fine.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

FAQ & Answers

  • SharanjiSharanji Posts: 3,959ACE Pathfinder
    Accepted Answer
    Capnwow 
    What is the full model number of the laptop?
    Please try a simple power reset to check the auto shutdown issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop. It should work fine.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • AngryFreakAngryFreak Posts: 3Member New User
    I purchased a Acer Nitro 5 Gaming Laptop 3 weeks ago. In the middle of surfing the net it froze without warning, though I had only turned it on for half an hour. Being a dummy at tech, I tried removing the battery and putting it back again (this worked for my previous laptop), hoping the screen would unfreeze. After doing this, when I turn on the laptop the keyboard lights up and the fans on the bottom spin for a few seconds, then stop. The keyboard remains lit and the screen is constantly black. Plugging and unplugging the charging cord produces a single ‘beep’ sound. Holding down the power button for 20 seconds and turning it on again gives no result.also i use this info here and nothing. Can anyone advise me on how to fix this? Thank you.
  • Trey_storjTrey_storj Posts: 1Member New User
    My Acer nitro 5 screen went black after a few minutes of taking it out of the box I tried to do a system reset but it didn't work. If anyone has a different solution please tell me!

  • AbuAakilAbuAakil Posts: 1Member New User
    Today I got my Acer nitro 5 delivered I unboxed it and updated the window and all the things ,then after restarting I shutdowned the lap, later when I turned on it has an blank screen only and keyboard backlight. that's it ,I need a solution soon.
  • TurtleGodTurtleGod Posts: 2Member New User
    Sharanji said:
    Capnwow 
    What is the full model number of the laptop?
    Please try a simple power reset to check the auto shutdown issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop. It should work fine.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    So I did that, and I left it off for 1 minute longer. But it still isn’t turning on. Both lights by the cord are on and the keyboard is on while the screen is still black
  • RobertYonasRobertYonas Posts: 5Member New User
    Any info have this issue been resolve? 
  • KyuoriKyuori Posts: 2Member New User
    Acer nitro 5 AN515-53 series.
    Model : N17C1
    AN515-53-55G9
    MFG Date : 2018/12/11

    Bought one 2 weeks ago.."New" from ebay.
    I was using the laptop for a week with no problem then it froze... Trying to restart it again but i cant just black screen with keyboard lights stays on..
  • KyuoriKyuori Posts: 2Member New User
    Just wanna say it's motherboard problem. The repair will cost 250$.
    Thank you acer.
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