How do I get my new Acer laptop to work with external monitor or docking station?

petercoleman
petercoleman Member Posts: 2 New User
edited August 2023 in 2018 Archives
Cannot connect a Plugable 3.0 docking station via USB or an external monitor via HDMI to my new Acer laptop.  Windows+P just says I can't project with this laptop.  What am I missing?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    petercoleman 
    First try the below mentioned steps with external monitor connected to HDMI on laptop.
    >>To solve this issue, simply bring up your device manager.  On the device manager expand the Display Adapters and Update the display adapters listed there and chekc if the issue is fixed.
    >>If not resolved, you can take advantage of built-in troubleshooters available in Windows 10 for checking hardware and drivers compatibility issues. These troubleshooters may automatically detect issues and try to fix them. If troubleshooter found and fixes the issue in your case, you’re good to go. Else try to fix from device manager.
    Press Win + R and type devmgmt.msc in the Run, hit Enter key to open Device Manager snap-in.
    In the Device Manager window, expand Display adapters, right click on available devices in this section and click Uninstall.
    In the confirmation prompt, click OK. Now again in Device Manager window, click Action > Scan for hardware changes.

    >>Check the status of issue, if it is resolved, you can close Device Manager. Else, right click the display adapter in device manager and update the display driver to latest one.

    Please get back to us with more information and we’d be happy to help.

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