My Mother's Acer R 15 is stuck on home screen?

DLooLue
DLooLue Member Posts: 1 New User
edited August 2023 in 2018 Archives
She turns it on and it comes to the lock screen, puts in her password and go to home screen and then she cannot get any farther than that.  Is there anyone who knows how to get farther than that.    Thanks DLooLue

Answers

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    DLooLue

    >>Try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

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  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi, The Welcome screen is the interface that Windows 10 users use in order to log on to their computer via any one of the accounts that they have created on it. Seeing their computer stuck on the Welcome screen is not only quite a common problem but is also a highly agitating one as it leaves the affected computer entirely unusable. Anything from a faulty system update to some other software problem can cause a Windows 10 computer to get stuck on the Welcome screen, and this problem is also known to sometimes occur completely out of the blue. However, no matter what the cause, computers that are affected by this problem need to be fixed, and the most effective known way to do so is to try a Startup Repair. The following are all of the steps you need to follow in order to fix a Windows 10 computer that is stuck on the Welcome screen:

    Method 1: Using Automatic Repair

    1. Located on the bottom left of the Welcome screen is a Power The first thing you need to do is click on this button.

    2. While holding down the Shift key on your keyboard, click on Restart from the menu that pops up above the Power  button

    windows 10 stuck in welome screen1

    3. In the Advanced Recovery Options menu that appears on the screen, click on Troubleshoot.

    windows 10 stuck in welome screen2

    4. Click on Advanced Options.

    windows 10 stuck in welome screen3

    5. Finally, click on Startup Repair. Depending on the version of Windows 10 that your computer is running on, this option may be displayed as Automatic Repair.

    windows 10 stuck in welome screen4

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