Helios 300 (PH317-51-7578) Won’t Boot.

Got my Helios 300 only yesterday. After playing some games for a bit and having it work perfectly, I shut it down and went to sleep. Woke up this morning, tried to turn it on, and it won’t boot. The monitor is completely black. Completely. As if it weren’t on at all. I haven’t seen anyone else with this problem anywhere online. The power indicator is on and stays on, and the keyboard backlight comes on for about 30 seconds before fading out, coming back on again should I hit any keys. I’ve tried resetting the battery, and had no luck with it after doing that. I’ve tried fn + f5 to see if somehow my monitor had been switched off, with no luck. I don’t hear the fan running, and the AC adapter doesn’t seem to get any warmer when plugged into the laptop. I’ve not even had it a full 24 hours yet, and I’m going to be really upset if I paid over a thousand dollars for a brick. Please help me.

Accepted answers

All comments

ven98

There is nothing else left for you to do except contacting your retailer and ask for a replacement or contact Acer tech support.

SamuelMcGriff

ven98 said:

There is nothing else left for you to do except contacting your retailer and ask for a replacement or contact Acer tech support.

I guess so. As a last ditch effort I’m going to try a full factory reset, and if that doesn’t work, I’ll return it and ask for a new one. After waiting over a week for it to ship and spending over a thousand dollars on it, having the thing perform for only a few hours before bricking itself is a pretty miserable first impression.

SamuelMcGriff

I should add though that after connecting it to my TV through HDMI, the laptop itself seemed to work fine, which is the only way I was able to begin the factory reset process in the first place. The monitor is dead in the water, though. The problem doesn’t seem to be the hardware itself after all, or with the Laptop not booting, just the monitor.

Red-Sand

I'd like to suggest something. Please try power cycling the laptop by pressing the pin hole reset and holding it for 40 solid seconds. Then when turning on the laptop, press F2 (spam it) to bring up the BIOs..
Then hit F9 in the BIOs to default it, then F10 to save and exit.

Let me know results.

ven98

I recently decided to follow on this principle - if something happens once it will happen again, but it is not certain when. Of course one time glitches happen and battery reset fixes it without it appearing again, but as it happened on day one I would just return the laptop.

Quick Links

Top Members

Weekly

Puraw 345

Jack22 175

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™