system factory reset

skipper33
skipper33 Member Posts: 1 New User
edited March 2024 in 2018 Archives
hi, i was having issues with my tablet and acer customer service told me to do a system factory reset. never did it before and now i'm at the point it's asking what google account is associated to the device. i tried everything and nothing works. anyway around this or somebody that knows what to do?

Answers

  • Sharanji
    Sharanji ACE Posts: 5,052 Pathfinder
    skipper33 
    What is the full model number of your tablet?
    What happens when you enter the google account that was associated to the device?

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊