WIFI KEEPS DISCONNECTING AND RECONNECTING!!! E5 571

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SyanZie
SyanZie Member Posts: 10

Tinkerer

edited August 2023 in 2018 Archives
Hello guys I am having a problem with my wifi. I have an acer E5 571 3194 with i3 4005u(1.7GHz 3mb cache). The thing is my wifi keeps disconnecting and reconnecting and sometime it doesnot even reconnect and it says "cannot connect to this network". Troubleshooting sometime addresses the problem and sometime it doesnot.
Any help would be appreciated, thank you in advance.

Best Answer

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Answer ✓
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    JackE said:
    Uninstall that driver. Then try the March 2015 1000321 driver again from the ACER driver downloads https://www.acer.com/ac/en/US/content/support-product/5344?b=1

    Jack E/NJ

    Well this actually worked, haven't got any problem with my wifi now, atleast for now, it might happen again.I will post again if it happens again. Thank you for you help.

Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
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    SyanZie said:
    Hello guys I am having a problem with my wifi. I have an acer E5 571 3194 with i3 4005u(1.7GHz 3mb cache). The thing is my wifi keeps disconnecting and reconnecting and sometime it doesnot even reconnect and it says "cannot connect to this network". Troubleshooting sometime addresses the problem and sometime it doesnot.
    Any help would be appreciated, thank you in advance.

    Do you own a dual band router? If so, does this happen on all the devices or just your E5-571? I suggest you to check if your router has 2.4Ghz and 5Ghz, if so split them into two and connect to 2.4Ghz as it's stable.
    BElieve in YOUrself.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Try uninstalling the wifi driver from Device Mgr. Don't try to re-install it. Exit Device Mgr. Reboot and let Windows re-detect the
    hardware and automatically re-install the driver. Jack E/NJ

    Jack E/NJ

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    edited June 2018
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    RanY2J said:
    SyanZie said:
    Hello guys I am having a problem with my wifi. I have an acer E5 571 3194 with i3 4005u(1.7GHz 3mb cache). The thing is my wifi keeps disconnecting and reconnecting and sometime it doesnot even reconnect and it says "cannot connect to this network". Troubleshooting sometime addresses the problem and sometime it doesnot.
    Any help would be appreciated, thank you in advance.

    Do you own a dual band router? If so, does this happen on all the devices or just your E5-571? I suggest you to check if your router has 2.4Ghz and 5Ghz, if so split them into two and connect to 2.4Ghz as it's stable,
    Thank you for your reply. Actually I don't know if my router is dual or single band. I own a Huawei Echolife HG8346R model router which is provided by my ISP itself. And no, this is the only device that has this issue, all other devices runs perfectly fine.



  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    edited June 2018
    Options
    JackE said:
    Try uninstalling the wifi driver from Device Mgr. Don't try to re-install it. Exit Device Mgr. Reboot and let Windows re-detect the
    hardware and automatically re-install the driver. Jack E/NJ

    Thank you for your reply. I already tried doing that but no change. 
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Options
    What was the factory-installed Windows version? What's on it now? Jack E/NJ

    Jack E/NJ

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Options
    SyanZie said:
    RanY2J said:
    SyanZie said:
    Hello guys I am having a problem with my wifi. I have an acer E5 571 3194 with i3 4005u(1.7GHz 3mb cache). The thing is my wifi keeps disconnecting and reconnecting and sometime it doesnot even reconnect and it says "cannot connect to this network". Troubleshooting sometime addresses the problem and sometime it doesnot.
    Any help would be appreciated, thank you in advance.

    Do you own a dual band router? If so, does this happen on all the devices or just your E5-571? I suggest you to check if your router has 2.4Ghz and 5Ghz, if so split them into two and connect to 2.4Ghz as it's stable,
    Thank you for your reply. Actually I don't know if my router is dual or single band. I own a Huawei Echolife HG8346R model router which is provided by my ISP itself. And no, this is the only device that has this issue, all other devices runs perfectly fine.
    I found that its 2.4GHz,



  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    edited June 2018
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    JackE said:
    What was the factory-installed Windows version? What's on it now? Jack E/NJ

    The current version is 10.0.0.355  25/08/2017, factory version was 3.0.2.201  26/03/2016
  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Options
    SyanZie said:
    RanY2J said:
    SyanZie said:
    Hello guys I am having a problem with my wifi. I have an acer E5 571 3194 with i3 4005u(1.7GHz 3mb cache). The thing is my wifi keeps disconnecting and reconnecting and sometime it doesnot even reconnect and it says "cannot connect to this network". Troubleshooting sometime addresses the problem and sometime it doesnot.
    Any help would be appreciated, thank you in advance.

    Do you own a dual band router? If so, does this happen on all the devices or just your E5-571? I suggest you to check if your router has 2.4Ghz and 5Ghz, if so split them into two and connect to 2.4Ghz as it's stable,
    Thank you for your reply. Actually I don't know if my router is dual or single band. I own a Huawei Echolife HG8346R model router which is provided by my ISP itself. And no, this is the only device that has this issue, all other devices runs perfectly fine.


    I found that I have 2.4GHz router

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Options
    SyanZie said:
    JackE said:
    What was the factory-installed Windows version? What's on it now? Jack E/NJ

    The current version is 10.0.0.355  25/08/2017, factory version was 3.0.2.201  26/03
    My wifi driver is Qualcomm Atheros AR956x, sorry to tell you late and I found that the latest version is 10.0.3.458 2018-03-16 [March '18] but when I try to update from device manager it says " the best driver for your device are already installed". I will try to install it manually and I wil let you know, Thanks for your reply.
  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    edited June 2018
    Options
    SyanZie said:
    SyanZie said:
    JackE said:
    What was the factory-installed Windows version? What's on it now? Jack E/NJ

    The current version is 10.0.0.355  25/08/2017, factory version was 3.0.2.201  26/03
    My wifi driver is Qualcomm Atheros AR956x, sorry to tell you late and I found that the latest version is 10.0.3.458 2018-03-16 [March '18] but when I try to update from device manager it says " the best driver for your device are already installed". I will try to install it manually and I wil let you know, Thanks for your reply.

    I update my driver manually the latest one but I am still facing the same issue, and also I forgot to say that the wifi bar drops to 1bar even when I am close to router and I have no issue with ethernet cable.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Where did you get this driver update? What version and date? Jack E/NJ

    Jack E/NJ

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Options
    JackE said:
    Where did you get this driver update? What version and date? Jack E/NJ
    https://www.ath-drivers.eu/download-driver-nr-344-for-atheros-AR956x-and-Windows10.html 
    10.0.3.458 version 2018-03-16 [March '18] date
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Options
    Uninstall that driver. Then try the March 2015 1000321 driver again from the ACER driver downloads https://www.acer.com/ac/en/US/content/support-product/5344?b=1

    Jack E/NJ

    Jack E/NJ

  • SyanZie
    SyanZie Member Posts: 10

    Tinkerer

    Answer ✓
    Options
    JackE said:
    Uninstall that driver. Then try the March 2015 1000321 driver again from the ACER driver downloads https://www.acer.com/ac/en/US/content/support-product/5344?b=1

    Jack E/NJ

    Well this actually worked, haven't got any problem with my wifi now, atleast for now, it might happen again.I will post again if it happens again. Thank you for you help.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Options
    Congrats on your success Jack E/NJ

    Jack E/NJ