The reported specs and features for the Acer Predator Helios 500 don't match the sold model

Pretzelier
Pretzelier Member Posts: 1 New User
edited November 2023 in 2018 Archives
The Predator Helios 500 that was just recently announced is up for pre-order. The community post announcing this new laptop(https://community.acer.com/en/discussion/544836/acer-unleashes-a-gaming-beast-with-the-new-predator-helios-500-notebook) and the features sheet on the Acer website(https://www.acer.com/ac/en/US/content/predator-series-features/predatorhelios500) and the design tab, report the laptop to have a 4k UHD display as well as an i9-8950HK Intel Core. But when you go to the models tab that is supposed to show all the models for that laptop it only shows one, the PH517-51-72NU. If it was just that there was only one model made that would be been fine, but that model is missing two of the best features, UHD and the i9 processor. If you click the MORE button it bring you to a list of the components(https://www.acer.com/ac/en/US/content/predator-model/NH.Q3NAA.003) with a link to a detailed spec sheet for the model. But even with three different ways to view the information the chip and UHD screen are nowhere to be found. Even though two different sources say it comes with those features, its buy sheet says it doesn't. If any one could explain why, in detail, it would be greatly appreciated especially if it was someone who works with Acer. The only reason I was looking to buy that laptop was because of those features so I would really like to know where I can get them.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Currently I don't see this laptop selling in Acer US store, so you have to purchase it from 3rd party sellers, otherwise the i9 variant with uhd screen is on the market.

    https://www.acer.com/ac/en/GB/content/predator-models/laptops/predatorhelios500


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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