Help repeating characters

Momtofourmonkeys
Momtofourmonkeys Member Posts: 1 New User
edited November 2023 in 2018 Archives
I have had my spin SP315-51 for about 3 weeks, when I power up my laptop, at times it will open with a repeating character filling my password box, nothing stops this from continuing and I have to restart to get a blank box to sign in.  At times I can be on it typing and suddenly repeating numbers will start filling the screen but no key is depressed.  like (285285285285) and I cannot stop it I have to close down whatever i am working on to stop it.  This morning when I powered up the computer I had the issue filling my password box, I restarted and the screen powered back up but the orientation was 90 degrees off.. I had to flip the screen to make it a tablet and then re-orient it.. and turn it back into a laptop..  
I am starting to think I got a lemon, any ideas?  or should I try to return it? help...

Answers

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    Momtofourmonkeys 

    Please try to perform a clean boot in Windows
    From Start, search for msconfig. Select System Configuration from the search results.
    On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
    On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    Close Task Manager. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

    Also, check for any razor keyboard software in the system tray and try to stop the software and check if the problem ceased. 

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