Computer screen freezing

LynneMcC68
LynneMcC68 Member Posts: 5

Tinkerer

edited August 2023 in 2018 Archives
I have an Aspire 3. It is  a 2017 model (AMD-A4/ A315-21-4098). It was bought less than 2 months ago. I cannot get it off the home screen. The password icon does not come up. I cannot move ahead. Could there be a downloadable users manual still available for this model so I can try to remedy this myself?

Answers

  • JackE
    JackE ACE Posts: 45,169 Trailblazer
    The users manual can be downloaded from here https://www.acer.com/ac/en/US/content/support-product/7208?b=1   in the documents directory.

    Jack E/NJ

    Jack E/NJ

  • Browniee
    Browniee Member Posts: 1 New User
    can anyone tell me how ( In simple terms ) to stop my screen from freezing all of the time...I own a Chromebook 15 CB3-532..thanks !!
  • JackE
    JackE ACE Posts: 45,169 Trailblazer
    @Browniee You probably should try a powerwash reset as follows---
    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + r.
    3. Click restart
    4. In the box that appears, click powerwash and continue
    5. Follow the steps that appear and sign in your Google account.
    6. Follow the onscreen instructions to set up the chromebook again
    Jack E/NJ




    Jack E/NJ