Predator ph315-51 freeze issue

Aqeel09
Aqeel09 Member Posts: 12

Tinkerer

edited November 2023 in 2018 Archives
Is this issue related to software or hardware ??
Can anyone confirm pls

Best Answer

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited June 2018 Answer ✓

    Hi all,


    I'm sorry that you're having issues with your Predator ph315-51, i want to thank you all for your patience while we resolved this issue.  We have found a solution for this problem “system hang up then black display after reboot” and release an BIOS update (version 1.15) with a fix for it. Please follow the steps here


    It also looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 

    Thanks,

    Acer-Manny 

Answers

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    What issue? More details needed.
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  • Aqeel09
    Aqeel09 Member Posts: 12

    Tinkerer

    My laptop  ph 315-51 is freezing randomly and on force boot it shows only black screen , no predator logo , nothing,
    Only way to fix is to reset battery through pin hole
    Is this issue related to software or hardware??
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    There are multiple threads on here with the same issue. Try following them. Else try installing drivers via windows, and not acer drivers.
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  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    It's a software issue because Linux works fine. 

    No official fix yet. 
    - Hotel Hero
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited June 2018
    Aqeel09 said:
    My laptop  ph 315-51 is freezing randomly and on force boot it shows only black screen , no predator logo , nothing,
    Only way to fix is to reset battery through pin hole
    Is this issue related to software or hardware??
    Acer drivers, to my knowledge. Try installing a 3rd party driver software and updating all your drivers with it.

    I installed windows 10 from MS site and used windows to update all the drivers. No problems since.
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  • Aqeel09
    Aqeel09 Member Posts: 12

    Tinkerer

    Installing windows 10 from ms site will ask for product key to register... 
    How can i install , As we got genuine version of windows on purchase 
  • Aqeel09
    Aqeel09 Member Posts: 12

    Tinkerer

    Just now i received my laptop from acer service center after 5 days . I gave to them regarding freezing and black screen issue .
    Within 10 min after i received laptop the same problem repeated blank screen....
    Dont know what acer people have done all these days . Still unable to fix problem. 
    They said they installed Windows again  
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Aqeel09 said:
    Installing windows 10 from ms site will ask for product key to register... 
    How can i install , As we got genuine version of windows on purchase 
    You *should* be able to install and skip the part of providing your product key and after windows is installed it should insert the stored key. 
    - Hotel Hero
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited June 2018 Answer ✓

    Hi all,


    I'm sorry that you're having issues with your Predator ph315-51, i want to thank you all for your patience while we resolved this issue.  We have found a solution for this problem “system hang up then black display after reboot” and release an BIOS update (version 1.15) with a fix for it. Please follow the steps here


    It also looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 

    Thanks,

    Acer-Manny 

This discussion has been closed.