Acer predator ph 315-51 freezing

Aqeel09
Aqeel09 Member Posts: 12

Tinkerer
edited November 2023 in 2018 Archives
My laptop is frequently freezing and black screen on force reboot from the day i bought it . Till date it had occurred atleast 15 times in 20 days . Clueless about the issues either related to software or hardware one . Can anybody help with this issue?

Best Answer

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓

    Hello Aqeel09,


    I can assure you that we are working diligently on this issue and I follow up every day for an update. It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 Oncewe get a response from headquarters we will immediately communicate it on that topic.


    Thanks,

    Acer-Manny

Answers

  • Roland_Lorinczi
    Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
    Hi @Aqeel09 ! Come on over to the thread to which @Acer-Manny consolidated (and presumably will keep doing so) any newly created threads for the same topic. Let's stand together in one place so it's apparent how many of us are affected.

    https://community.acer.com/en/discussion/544466/predator-helios-300-showing-black-screen-after-one-hour-of-web-surfing/p1

    Please press a like on my comment (penultimate one I believe, on page 2) where I ask people to like it so we can keep count of people affected.

    I know what you're going through. We just bought 2 units me and my girlfriend, not even just one...If you wanna just talk even, feel free to message me in private as well...
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    - Official Fix Announced by Acer_Manny
    - Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓

    Hello Aqeel09,


    I can assure you that we are working diligently on this issue and I follow up every day for an update. It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 Oncewe get a response from headquarters we will immediately communicate it on that topic.


    Thanks,

    Acer-Manny

This discussion has been closed.

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