Keyboard fails on multiple keys

Chunti
Chunti Member Posts: 2 New User
edited November 2023 in 2018 Archives
I just got my new Acer Predator Helios 300. I got a problem when i play WoW im not able to press W and Ctrl + 2. W and Ctrl + 1/3/Q/E/4 and all the others work. I'm able to press Ctrl + 2 when i dont press W. but sometimes i will get in truble in-game if i cant use this keys...:S 

Answers

  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Is this happening only on the laptop keyboard, or happening on an external keyboard too?
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  • Chunti
    Chunti Member Posts: 2 New User
    I haven't tryed with another keybord, but tryed with adding Ctrl to my mouse. When its on my mouse im able to do W and Ctrl + 2. 
  • Roland_Lorinczi
    Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
    @Chunti I had an issue originally with my unit where some keys din't work at all. Fixed by pressing the pinhole button with a sim eject tool in the back (disconnecting the internal battery from motherboard for 40 seconds - if your's is removable that might work instead).

    That's if the keys don't work at all. but I do experience a partial failing of my "1/!" key: pressing it on its lower part instead of it's center or top part can either cause the keystroke not to register or even dislodge it so the button stand on a downward slope and is unresponsive until pressed completely in on its center so the "spring" mechanism locks back into place...

    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.