A simple question

Karen83
Karen83 Member Posts: 2 New User
edited February 29 in 2018 Archives
I thought so anyway. I just bought a new Aspire AZ3. New for me even though the model has been discontinued. Are the mouse and keyboard that come with it bluetooth? There was no USB receiver included. I called the store and they seem to think it's bluetooth. If it is, the computer does not recognize it. I can't find this info anywhere. Thank you for any information you can give me.

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Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Answer ✓
    Karen83 
    This model has a wireless keyboard and mouse. If you have a set of new wireless keyboard and mouse, please check your mouse to see if there is a receiver inside of the battery compartment door. Insert the wireless receiver into a USB port on the computer and check the keyboard and mouse.
    For troubleshooting, you may follow the steps in the below weblink :-1:
    https://us.answers.acer.com/app/answers/detail/a_id/384
    https://us.answers.acer.com/app/answers/detail/a_id/36778

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Karen83
    Karen83 Member Posts: 2 New User
    Sharanji said:
    Karen83 
    This model has a wireless keyboard and mouse. If you have a set of new wireless keyboard and mouse, please check your mouse to see if there is a receiver inside of the battery compartment door. Insert the wireless receiver into a USB port on the computer and check the keyboard and mouse.
    For troubleshooting, you may follow the steps in the below weblink :-1:
    https://us.answers.acer.com/app/answers/detail/a_id/384
    https://us.answers.acer.com/app/answers/detail/a_id/36778

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Thank you for the quick!! It wasn't in the mouse. The store is sending me a USB bluetooth receiver. Hope I can reach them before they ship it. I'll try to contact Acer and see if I can get the receiver from them. I love the computer and it see