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Windows hello not working aspire 5

NizamudeenNizamudeen Member Posts: 5

Tinkerer

Am using Acer aspire 5 4gb modal and am just updated windows new update but not working windows hello showing not compatible any one face this issue

Thread was edited to add model name to the title


FAQ & Answers

  • SharanjiSharanji ACE Posts: 4,312 Pathfinder
    Nizamudeen 

    Here are a few steps listed below, let me know how this works. 
    >>>Uninstall and reinstall the Windows Hello drivers from Device Manager
    Go to Search, type device manager, and open Device Manager
    Find your Windows Hello driver, right-click on it, and select Remove driver software…
    Restart your computer
    One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
    Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved

    >>>Search in the start bar for 'Device Manager'
    Under 'Imaging Devices' right click on any software relating to your camera, this is where I found the IR camera software, and select 'Update driver'. I also found the regular camera driver under 'Camera Devices' and did this process for that one too.
    Allow your computer to search online for updates and install what you find.
    Let your computer restart, and the problem should be solved.
    If issue persists

    >>>Open the Settings >  Accounts > Sign-in.
    Find Facial Recognition or Fingerprint > choose the Remove.
    Get Started > follow on-screen instructions > reset the Facial recognition and Fingerprint settings.
    Reboot your PC to fix Windows Hello not responding to the update.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • sonu540sonu540 Member Posts: 1 New User
    Sharanji said:
    Nizamudeen 

    Here are a few steps listed below, let me know how this works. 
    >>>Uninstall and reinstall the Windows Hello drivers from Device Manager
    Go to Search, type device manager, and open Device Manager
    Find your Windows Hello driver, right-click on it, and select Remove driver software…
    Restart your computer
    One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
    Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved

    >>>Search in the start bar for 'Device Manager'
    Under 'Imaging Devices' right click on any software relating to your camera, this is where I found the IR camera software, and select 'Update driver'. I also found the regular camera driver under 'Camera Devices' and did this process for that one too.
    Allow your computer to search online for updates and install what you find.
    Let your computer restart, and the problem should be solved.
    If issue persists

    >>>Open the Settings >  Accounts > Sign-in.
    Find Facial Recognition or Fingerprint > choose the Remove.
    Get Started > follow on-screen instructions > reset the Facial recognition and Fingerprint settings.
    Reboot your PC to fix Windows Hello not responding to the update.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    how i find the Windows Hello driver? Please help me....
  • moniqueRmoniqueR Member Posts: 4 New User
    Hello, was this ever resolved? I have the same problem . Windows Hello Facial recognition is not working on my Swift 3.
  • Aspiring5Aspiring5 Member Posts: 1 New User
    Hello, I have just bought and have the exact same problem, i can see on device manager i have a hd cam but windows "hello" wont recognise it for some reason. Any help appreciated :+1:


  • EaswarEaswar Ally Posts: 6,728
    Hi Aspiring5,

    May I know the full model name of your unit.

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