Acer E15 E-5 Intermitent mouse lag/audio distortion.

Jdigriz
Jdigriz Member Posts: 3 New User
edited August 2023 in 2018 Archives
For some time now my Acer E15 E5-575-33BM has been intermittently lagging -- usually after a restart. It's only a slight pause or mouse drag, and if audio is playing, the audio skips/is distorted. The OS is Windows 10, and I have heard that some have experienced similar issues when having installed another earlier version, or installing 10, but this came OEM. Additionally, all of my audio, chipset, GPU, etc drivers are up-to-date. The odd thing is that it only occurs on occasion, and if it is happening it will not cease until after another restart (if I'm lucky). It just occurs randomly after booting or restarting and remains so until another random restart, sometimes moments -- sometimes a day -- later. I have monitored hardware performance in real time when the issue occurs, to no avail. Nothing abnormal appears to be happening and there are no abnormal spikes in memory, CPU, or disk operation.

I hope I've provided sufficient information and that someone has had experience with this persistent issue and can offer some advice.

Thank you!

Answers