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Acer Aspire 5 A515-51 - Bluelight shield is turning off after a while I turned it on

skorpopolisskorpopolis Posts: 2Member New User
Hello,
Bluelight shield as a function of acer quick access is turning off after a while I turned it on. It started happening after the new windows 10 actualization. The reinstallation of quick accesss doesn't helped. Do you have please some tips how to repair it? The Bluelight Shield really helps my eyes not to be so tired. The model of my notebook is Acer aspire 5 (A515-51). Thank you for your help. 

FAQ & Answers

  • brummyfan2brummyfan2 Posts: 12,064ACE Trailblazer
    Hi,
    You could run sfc /scannow command at least 3 times to repair any damaged system files, if that doesn't help run Dism/  command to restore health as described in these tutorials.
    https://www.tenforums.com/tutorials/2895-run-sfc-command-windows-10-a.html
    https://www.tenforums.com/tutorials/7808-use-dism-repair-windows-10-image.html
    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
  • skorpopolisskorpopolis Posts: 2Member New User
    I will try it thanks :)
  • dparrahdparrah Posts: 2Member New User
    I did what brummyfan2 said and also reinstalling the program, but the problem keeps. Please help me
  • dparrah said:
    I did what brummyfan2 said and also reinstalling the program, but the problem keeps. Please help me
    Hi,
    You could try reinstalling Acer Quick Access application, go to Acer support site and download Acer Quick Access application, then go to Control panel, Programs, uninstall the current installation, reboot  and install the downloaded application.
    https://www.acer.com/ac/en/GB/content/support-product/7239?b=1
    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
  • dparrahdparrah Posts: 2Member New User
    As I said above, I reinstall the program following the steps that you suggest and the problems persisted. I forgot to say the model of my notebook is Aspire VN7-592G. 
  • corscors Posts: 8Member

    Tinkerer

    Hello i have the same problem. I think the reason is some incompatibility with last build of Windows 10. With older builds BLUELIGHTShield work normally, now when I do some action, happens it stops working. I have noticed that it often happens when I start a game or connect to a remote device.
  • SHoeSHoe Posts: 1Member New User
    Hi folks.  I am a newbie with an Acer Swift SF514-52T.  Was using it happily and appreciating the Bluelight Shield function.  Till last week.  Not working any more a short while after start-up.  Despite Quick Access application saying it was at Medium Reduction.  Help please.  Thanks! 
  • HCPaduanHCPaduan Posts: 4Member New User
    How to fix the auto-desactivation!?
  • SerchoMXSerchoMX Posts: 1Member New User
    Same problem here, with G3-572
  • MarceloNITRO5MarceloNITRO5 Posts: 1Member New User
    same problem for me too, now in October 9th /2019. this bug is so annoying. So bad !! Please Acer: HOW TO FIX SUCH PROBLEM ??
  • XdxDXdxD Posts: 819Member Seasoned Specialist
    same problem for me too, now in October 9th /2019. this bug is so annoying. So bad !! Please Acer: HOW TO FIX SUCH PROBLEM ??
    Uninstall Quick Access and reboot. Then install Quick Access from your Device Support page.
    Trying to do my best here - Your happy Predator owner =)!
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