Getting electrical shock from the shiny silver colored line at the edge of my laptop A715-71G-7922

I recently bought a new Acer Aspire A715-71G-7922 laptop. Came packed with i7-7700HQ (2.8GHz) + 8GB RAM + 1 TB HDD + NVIDIA GeForce GTX 1050Ti. Got extra 8GB added.
I noticed that I am getting electric shock (of low intensity) from the silver colored shiny line that is located behind the trackpad at the edge of the laptop where your arm rests. Once, somebody accidentally somehow put in a flash drive into the HDMI slot. When I touched the laptop (at any point) I got an electrical shock. These events are now scaring me as I have shock-o-phobia (that even a thing??).
I shifted to another country where they use different sort of charging cable (with cylindrical pins). So I bought a plug with a cylindrical pin which doesn't have the earthing pin. I'm not sure if this is the reason. I'd like to know if this is the reason or it is due to a manufacturing defect. Also, need solutions to get rid of these shocks.

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CallMeNone

This image should show where I got a shock.

Amaldev

Try using different charger, plug it on different outlet. this is probably earthing issue. in india earthing is mostly ignored

Natidada

I have same issue in India with Acer A515-51 laptop when connected to HDMI (TV). The shock was powerful...I am scared.
Its not an issue with power outlet because I use tonnes of devices on same power outlet. It only happens when HDMI cable is connected, I have tested it on two different TVs and HDMI cables.

Acer is making faulty laptop I believe and should do something quickly before anyone is seriously hurt.

Manny-Acer_Retired

Hi Natidada,

I am very sorry to hear this, have you tried contacting Acer support so the unit can be diagnose? Please contact you local Acer support for better assistance https://www.acer.com/ac/en/IN/content/service-contact

Thanks in advance,
Acer-Manny

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