SP714-51 black screen and won't power on

eggplant
eggplant Member Posts: 2 New User
edited November 2023 in 2018 Archives
This has happened a few times before. The laptop won't power on when not charging, but won't turn on when plugged in either. It loads to a black screen which is still lit by blue light, but doesn't boot up. When I press the power button the backlight turns off but I don't the the laptop actually turns off.

I've tried fixing it by doing a battery reset (pressing down the battery button at the bottom of the laptop with a paper clip for 30 seconds, waiting 5 mins before plugging back into charging port and turning on again) but this only works after several attempts and I have to wait over 30 mins for it to work. 

I want to know what is behind this problem because it's such a annoyance to do battery resets over and over until it works (and I'm not even sure if it's what is fixing the problem). I'm not sure either if it's a problem with the battery adaptor or the laptop either. Even though the laptop will only "turn on" (with backlight) while it's charged, when I fix the problem the laptop is still charged, and no where near 0%

Answers

  • TXR3d
    TXR3d Member Posts: 1 New User
    same exact issue ... out of nowhere ... have Acer found a problem/solution to this?
  • gdallaroza
    gdallaroza Member Posts: 1 New User
    I am having the same problem.
  • There is a bios update version 1.12 that adjusts the battery information! However, download version 1.17 that contains the fixes from previous versions! However, it is a risky procedure and should be done with extreme caution, and the notebook must be connected to power and with the battery charged! https://www.acer.com/ac/en/US/content/drivers
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)