Black screen on a Nitro 5

avantgad
avantgad Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hi. I have a Nitro 5 laptop which got a black screen barely two days after I bought it. It starts up ok and the display works ok on an external monitor however the system has this lag which makes it almost impossible to even move the cursor as desired or even to access the menus. Bought it in Thailand and I’ve since travelled and can only get back to Thailand mid Juneif going back to the seller is the option available. Please help.

S/N NHQ3MST003XXXXXXXXXXX

Best Answer

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited June 2018 Answer ✓

    Hi avantgad,


    I'm sorry that you're having issues with your Nitro 5, i want to thank you for your patience while we resolved this issue.  We have found a solution for this problem “system hang up then black display after reboot” and release an BIOS update (version 1.15) with a fix for it. Please follow the steps here


    It also looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 


    Thanks,

    Acer-Manny 


Answers

  • avantgad
    avantgad Member Posts: 2 New User
    AN515-52-783E
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited June 2018 Answer ✓

    Hi avantgad,


    I'm sorry that you're having issues with your Nitro 5, i want to thank you for your patience while we resolved this issue.  We have found a solution for this problem “system hang up then black display after reboot” and release an BIOS update (version 1.15) with a fix for it. Please follow the steps here


    It also looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 


    Thanks,

    Acer-Manny 


This discussion has been closed.