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How to bypass bios password to reset windows password

Customer brought me a gateway laptop does not remember password to login nor does the customer remember the bios password iether so i need to bypass bios and or windows password to give the customer access anyone got any ideas and i also have been in touch with support which led me here ty

FAQ & Answers

  • jansenbalaterojansenbalatero Posts: 1Member New User
    Jansenbalatero
  • windtalker24mwindtalker24m Posts: 3Member New User
    I got through the bios by using the jumper but now i cant bypass windows password without spending 40 bucks is there a way to do without cost
  • windtalker24mwindtalker24m Posts: 3Member New User
    I got through after going through the file systems everyone now the customer is happy and back using there laptop ty for the support 
  • CaoeryCaoery Posts: 2Member New User
    edited March 2019
    It is possible to reset Windows password if you have a reset disk.
    If not, what you need to do is create one or these tutorials to reset the password:
    https://www.piotrbania.com/all/kon-boot/


  • nancyparkernancyparker Posts: 1Member New User
    edited May 2019
    Customer brought me a gateway laptop does not remember password to login nor does the customer remember the bios password iether so i need to bypass bios and or windows password to give the customer access anyone got any ideas and i also have been in touch with support which led me here ty

    Please be specific is it the Microsoft account or local account you are talking about?

    Microsoft account - visit http://account.live.com from any other internet connected device. Click on forget password follow the instructions.

    Local - force crash the computer 3 times. Repair screen will come up, just try factory reset, or you can also try some windows password reset tool such as ntapssword


    to use them correctly, you also need to prepare a USB drive, and another working computer.



    [Post edited to remove inappropriate or personal content -Acer-Harvey]



  • Acer-HarveyAcer-Harvey Posts: 469Moderator Moderator
    Hi,

    Unfortunately we do not allow/provide direct support or discuss any steps on unlocking BIOS passwords or bypassing of security features. (Please check/ review our Acer Community User Agreement

    We recommend contacting your local Acer support for better assistance: https://www.acer.com/ac/en/ID/content/partner-bali

    Note: We will be closing this thread. 

    Thanks,
    Acer-Harvey
    Smile :)
This discussion has been closed.

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