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Predator Helios 300 - Webcam no longer functioning / does not appear in device manage

aericksoaerickso Posts: 3Member New User
Hello!

I purchased and have happily had a Acer Predator Helios 300 since November 2017.

2 days ago, I had a Skype teleconference, where my video screen worked just fine, however unfortunately earlier today, when trying to make a video call on Facebook messenger, I got a message popup, to the effect of "give permission for camera use". This was odd, as I had done similar calls in the past with no issue. Between the two timepoints, I uninstalled programs and freed up harddrive space, but I did not remotely touch anything with system/hardware that would have resulted in this kind of an error:

Laptop is up to date with regards to windows updates.

When I open up Camera, the following error message is presented: Error 0xA00F4244<NoCamerasAreAttached>.



Here is Device manager:



Any idea how I would trouble shoot this? Any guess as to whether I'm dealing with a hardware issue, or driver/software issue?

FAQ & Answers

  • brummyfan2brummyfan2 Posts: 11,217ACE Trailblazer
    Hi,
    This may or may not help but worth a try:
  • aericksoaerickso Posts: 3Member New User
    Hi,
    This may or may not help but worth a try:
    Thanks for the speedy reply.

    I watched the video, and have already attempted most. I tried the registry editing at the end, and that did not solve my problem.

    I'm in the process of cleaning up my computer for a restore with the hopes that will fix it. Will keep an eye on this thread if others have suggestions, else will update after I restore the PC.

  • aericksoaerickso Posts: 3Member New User
    Status after factory reset:



    Looking more and more like it's a hardware problem.


  • nz1otternz1otter Posts: 3Member New User
    I have the same problem.
    I have to uninstall the camera and reinstall it every time I want to use it.

  • HAL9001HAL9001 Posts: 1Member New User
    Dear users,

    i have nearly the same roblem - with  a different device though, but the same problem. No camera in the device Manager and one device with an exclamation mark (right click says that it is ACPI\VEN_ANX&DEV_7411 on Intel(R)-I2C-Hostcontroller für serielle E/A – 9DEB).

    What i would like to know is, if those users who had this problem had a hardware problem (in other words: a device with a hardware bug) or if there is a software-sided way to fix this.

    Any answer is highly appreciated.

    Kind regards, cheers


    HAL

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